Service Technician

Supermicro

. Primarily work in a data center environment at customer sites .

Posted 9/24/2026full-timeMemphis • Tennessee • United StatesJuniorMid-Level💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates hands-on expertise in troubleshooting and repairing hardware, particularly servers and networking equipment, while ensuring high levels of customer satisfaction through effective communication and conflict resolution. Capable of working in diverse environments and managing technical issues efficiently.

Highest-signal resume keywords

TroubleshootingField RepairCustomer ServiceLinuxNetworking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DebuggingTroubleshootingRepairServer ExperienceNetworking EquipmentTechnical Issue ResolutionPallet Jack OperationForklift OperationTouch-Typing 40+ WPMFault Triage

Soft Skills

Conflict ResolutionCustomer CommunicationTeam CollaborationService Excellence

Tools & Technologies

SupermicroEMCDELLHP

Industry Keywords

Data CenterField EngineeringHardware IndustryCustomer SatisfactionService Network

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Primarily work in a data center environment at customer sites
Provide on-premise field repair at customer facilities
Determine requirements and/or root cause of technical issues by working with customers in person
Answer inquiries by clarifying desired information; researching, locating, and providing information
Perform hands-on work on servers, computers, and networking equipment
Resolve problems by researching solutions, implementing solutions, and escalating unresolved problems
Fulfill customer requests and complete transactions
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Work with other engineers, account managers, and developers
Provide and contribute information such as fault triage and training materials
Learn to service and repair all current, new, and updated systems
Support the global service network and help build a world-class field engineering organization

Requirements

What you’ll need

High school or Associate's degree preferred; Bachelor's degree in engineering is a huge plus
Minimum of 2 years of experience in debugging, troubleshooting, or repair in the hardware industry, preferably computer and/or server products
Hands-on experience with servers (Supermicro, EMC, DELL, HP) is a plus
Experience talking with customers and conflict resolution
Touch-type 40+ WPM
Relevant experience, including military experience or CLEP, may be counted towards degree
Background in Linux or networking is a plus
Can travel 15 days per year
Must have authorization to work in the US without sponsorship
Ability to lift 50 lbs
Able to utilize a buddy system for moving objects more than 50 lbs
Must be able to operate a pallet jack and forklift efficiently and safely for applicable positions
Comfortable working in an environment requiring exposure to noise
Available to work weekends; schedule varies depending on site operational needs
Ability to work flexible hours and/or shifts, including weekends and holidays if needed
Attend and complete all required training and certification exams

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs