Shipping and Receiving Manager, RMA Service

Supermicro

. Direct and oversee receiving, storage, material handling, inventory management, order fulfillment, shipping, and reverse logistics operations .

Posted 10/27/2026full-timeSan Jose • California • United StatesMid-LevelSenior💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in inventory management, logistics operations, and supply chain optimization, with a strong focus on improving efficiency, accuracy, and customer satisfaction. Proven ability to lead teams, manage RMA processes, and implement strategic initiatives for operational excellence.

Highest-signal resume keywords

Inventory ManagementLogistics OperationsRMA ManagementWarehouse Performance ImprovementSupply Chain Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory Control ProceduresKPI MonitoringShipping DocumentationCycle CountingProcess ControlsWorkflow OptimizationCapacity PlanningTrend AnalysisOperational DisciplineFreight Cost Reduction

Soft Skills

LeadershipCollaborationProblem-SolvingAccountabilityCommunication

Tools & Technologies

ERP SystemsWMSInventory Management Systems

Industry Keywords

Supply Chain ManagementLogisticsWarehouse OperationsReverse LogisticsManufacturingElectronicsMedical DeviceTechnology Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Direct and oversee receiving, storage, material handling, inventory management, order fulfillment, shipping, and reverse logistics operations
Develop and implement strategies to improve throughput, efficiency, accuracy, and service performance
Establish and monitor KPIs for inventory accuracy, on-time shipments, productivity, RMA turnaround time, and customer satisfaction
Lead capacity planning, space utilization, and workflow optimization initiatives
Drive accountability, operational discipline, and continuous improvement
Manage domestic and international shipping operations and ensure compliance with customer requirements, carrier regulations, and company policies
Oversee freight carriers, transportation providers, and third-party logistics partners
Negotiate shipping solutions, monitor transportation costs, and reduce freight expenses
Ensure accurate shipping documentation, export paperwork, freight claims, and transportation records
Monitor logistics performance and resolve delivery, damage, and service issues
Manage the complete RMA lifecycle, including receipt, inspection coordination, product evaluation, disposition, repair processing, replacement management, and return-to-vendor activities
Develop standardized procedures for warranty returns, customer returns, and reverse logistics
Monitor RMA aging, turnaround times, disposition status, and resolution metrics
Partner with Quality, Engineering, Manufacturing, Procurement, and Customer Service teams on root causes and corrective actions
Use RMA data and trend analysis to drive quality improvements and reduce recurring product failures
Maintain inventory accuracy through cycle counting, audits, transaction reviews, and process controls
Investigate inventory variances and implement corrective and preventive actions
Ensure accurate inventory transactions and material traceability within ERP, WMS, and inventory management systems
Develop inventory control procedures supporting efficiency, compliance, and financial accuracy
Collaborate with Finance and Supply Chain teams on inventory reconciliation, forecasting, and reporting

Requirements

What you’ll need

Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related discipline preferred
Equivalent combination of education, leadership experience, and operational expertise may be considered
Minimum of 5-7 years of progressive leadership experience in warehouse operations, logistics, shipping and receiving, or supply chain management
Minimum of 3 years of management experience leading warehouse, inventory, and logistics teams in a manufacturing, electronics, medical device, or technology environment
Proven experience managing RMA, warranty service, repair operations, reverse logistics, and return-to-vendor programs
Demonstrated success improving warehouse performance, inventory accuracy, customer service levels, and operational productivity
Experience managing multi-functional teams and supporting high-volume operational environments

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs