Solution Engineer

Supermicro

. Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems .

Posted 9/21/2026full-time's-Hertogenbosch • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in advanced diagnostics, troubleshooting, and repair of Supermicro servers and systems, with a strong focus on GPU platforms, BIOS/UEFI, and networking environments. Proven ability to lead service programs, train personnel, and manage complex technical issues while ensuring adherence to SLA commitments.

Highest-signal resume keywords

Advanced DiagnosticsGPU Platforms SupportLevel 3 Technical SupportTroubleshooting SkillsBMC Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Server MaintenanceStorage ProtocolsNetworking EnvironmentsBIOS/UEFI ConfigurationBreak/Fix SupportHardware DiagnosticsSoftware Issue AnalysisLinux NavigationWindows Operating EnvironmentFirmware Configurations

Soft Skills

Excellent CommunicationTime ManagementMultitasking Skills

Tools & Technologies

Supermicro Service PortalSMC IPMICFGSUMILOIDRAC

Industry Keywords

Preventive MaintenanceSLA CommitmentsTechnical EscalationField ExperienceCross-Functional Projects

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems
Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times
Serve as escalation point for complex technical issues and manage them professionally and efficiently
Provide Level 3 support to channel partners, including resellers and distributors
Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management
Collaborate with TAMs, Service Managers, and Product Managers to develop service programs
Train new service engineers and customers on hardware and support procedures
Conduct lab-based simulations and tests to replicate and resolve field issues
Manage service tickets using Supermicro’s Service Portal, ensuring timely and high-quality resolution
Document fault triage, develop knowledge base content, and contribute to training materials
Present technical findings and reports as needed

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered
5+ years of experience supporting and maintaining complex server, storage, and networking environments
Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations
Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery
Familiar with both Windows and Linux operating environments; certifications are a plus
Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis
Proficiency with BMC tools such as SMC IPMICFG and SUM, or equivalent like iLO/iDRAC
Excellent communication, time management, and multitasking skills
Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment
Capable of lifting up to 50 lbs and standing for extended periods
Capable of speaking and writing both English and Arabic languages
Familiarity with basic Linux navigation is required
Maintain flexibility for shift work, weekends, and holidays, based on business needs