Solutions Manager

Supermicro

. Provide solutions-based thought leadership within Supermicro .

Posted 10/20/2026full-timeDallas • Texas • United StatesMid-LevelSenior💰 $115,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in solutions-based thought leadership, technical resource management, and service deployment strategies within IT infrastructure. Proficient in building customer relationships and executing enterprise service solutions while providing technical guidance and support.

Highest-signal resume keywords

Solutions-Based Thought LeadershipTechnical Resource ManagementX86-Based Server ArchitectureProject ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compute/Storage ServersData Center InstallationFirmware KnowledgeLinux ProficiencyWindows ProficiencyVirtualization PlatformsService Program SetupRFP PreparationTechnical DocumentationCompetitive Analysis

Soft Skills

Excellent Communication SkillsStrong Leadership SkillsCustomer-Focused MindsetAbility to Work Under PressureStrong Listening Skills

Tools & Technologies

Microsoft VisioMicrosoft PowerPointMicrosoft ProjectEnterprise Service DeskField-Engineer Networks

Industry Keywords

IT InfrastructureService SolutionsOEM ProgramsEnterprise SLAsGlobal Services Solutions

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Provide solutions-based thought leadership within Supermicro
Bridge network, data center, cloud, and IT infrastructure capabilities into solution and service offerings
Create product roadmaps and develop service deployment strategy based on customer requirements
Manage technical resources to address client needs
Define creative solutions and overcome constraints in demanding markets
Collaborate with internal business partners and technical teams to resolve challenges
Lead preparation of RFP total-solution responses
Act as escalation point for Global Services Solutions and Support
Lead service solutions for North America and Global Direct, Partner, and OEM programs
Oversee deliverables and documentation supporting the service organization
Create positioning statements, marketing and sales training materials, and product specifications
Present training to internal sales teams and customers
Conduct competitive analysis and develop industry partner ecosystems
Drive technical issues to closure by coordinating resources and engineering investigations
Provide technical leadership and guidance to the Global Service team
Design, build, preconfigure, and integrate certified Supermicro Infrastructure Packaged Solutions
Plan, install, and manage hardware/software solutions
Support service business and RFPs focused on enterprise and mission-critical solutions
Set up service programs, collateral, and training for Sales, FAE, and customers
Enable service operations including enterprise service desk, parts, depot, and field-engineer networks
Execute enterprise SLAs and add-on enterprise service solutions
Build and maintain long-term relationships with key customers
Travel to customers and trade shows as needed

Requirements

What you’ll need

Bachelor's or Master's degree in an engineering discipline, or equivalent experience
Minimum 5+ years of experience with compute/storage servers, data centers, or IT infrastructure installation
Experience working with partners and sales to meet direct and OEM customer needs
Excellent communication skills and business sense
Solutions, programs, and/or project management experience
Strong background and experience with x86-based server architecture
Technical knowledge of firmware, Linux, Windows, and virtualization platforms
Strong technical communication and leadership skills
Strong listening, verbal, and documentation skills
Customer-focused and quality-of-product/services mindset
Ability to work effectively in a high-pressure environment
Advanced Microsoft Visio, PowerPoint, and Project management skills
Willingness and ability to travel periodically; travel required

Benefits

Comp & perks

Comprehensive benefits package
Potential bonus participation
Potential equity award programs