Solutions Manager

Supermicro

. Provide solutions-based thought leadership within Supermicro .

Posted 10/20/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in solutions-based thought leadership, technical resource management, and the development of service strategies tailored to customer requirements. Proficient in overseeing service operations and creating impactful training materials for sales teams and customers.

Highest-signal resume keywords

Solutions-Based Thought LeadershipTechnical Resource ManagementX86-Based Server ArchitectureProject Management ExperienceAdvanced Microsoft Visio

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compute/Storage ServersData Center InstallationIT Infrastructure InstallationFirmware KnowledgeLinux ProficiencyWindows ProficiencyVirtualization PlatformsService Level Agreements (SLAs)RFP PreparationTechnical Documentation

Soft Skills

Excellent Communication SkillsCustomer FocusLeadership SkillsStrong Listening SkillsAbility to Work Under Pressure

Tools & Technologies

Microsoft PowerPointMicrosoft ProjectMicrosoft Visio

Industry Keywords

Global Services SolutionOEM ProgramsEnterprise Service DeskField-Engineer NetworksService Operations

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Provide solutions-based thought leadership within Supermicro
Bridge network, data center, cloud, and IT infrastructure capabilities into solution and service offerings
Create product roadmaps and develop strategies for successful services deployment based on customer requirements
Manage technical resources to address client needs
Define creative solutions and overcome constraints to meet customer requirements
Collaborate with internal business partners and technical team members to resolve challenges
Lead preparation of RFP total-solutions responses
Act as escalation point for Global Services Solution and Support
Lead services solutions for North America and global direct, partner, and OEM programs
Oversee deliverables and documentation supporting the Supermicro service organization
Create positioning statements, marketing and sales training materials, and product specifications
Present training materials to internal sales teams and external customers
Conduct competitive analysis and develop industry partner ecosystems
Drive technical issues to closure by arranging resources and engaging engineering teams to reproduce and debug issues
Provide technical leadership and guidance to the Global Service team
Design, build, preconfigure, and integrate certified solutions packaged into Supermicro Infrastructure Packaged Solutions
Plan, install, and manage hardware/software solutions
Support service business and RFP activities for Enterprise, CSP, and Neocloud service solutions
Set up service programs, collateral, and training for Sales, FAE, and customers
Enable service operations including enterprise service desk, parts, depot, and field-engineer networks
Execute Enterprise and Standard SLAs and add-on service solutions for the commercial segment
Build and maintain long-term relationships with key customers
Travel as required

Requirements

What you’ll need

Bachelor's or Master's degree in an engineering discipline; computer science, computer engineering, and electrical engineering preferred, or equivalent experience
Minimum 5 years of experience with compute/storage servers, data centers, or IT infrastructure installation, working with partners and sales to meet direct and OEM customer needs
Excellent communication skills and business sense
Solutions, programs, and/or project management experience
Strong background and experience with x86-based server architecture
Familiarity and technical know-how with firmware, Linux, Windows, and virtualization platforms
Hands-on experience is a strong plus
Strong technical communication and leadership skills to lead investigations with engineers across multiple disciplines
Strong listening, verbal, and documentation skills
Customer focus and quality-of-product/services mindset
Ability to work effectively in a high-pressure environment
Advanced Microsoft Visio, PowerPoint, and Project management skills
Willingness to travel periodically to visit customers and attend trade shows

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs