Technical Account Manager

Supermicro

. Manage post-sales service activities for assigned global service customer accounts .

Posted 9/30/2026full-timeRemote • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sales service activities and customer escalations while collaborating with cross-functional teams. Proficient in technical troubleshooting, customer support, and maintaining effective communication with stakeholders across the APAC region.

Highest-signal resume keywords

Post-Sales Service ManagementTechnical TroubleshootingCustomer Escalation HandlingCross-Functional CollaborationAPAC Regional Travel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Support DocumentationProblem-SolvingLinux Operating SystemsVirtualization TechnologiesX86-Based ProductsServer PlatformsEngineeringInformation TechnologyComputer ScienceCustomer Requirements Analysis

Soft Skills

Effective CommunicationInterpersonal SkillsAttention to DetailPunctualityFlexibility

Industry Keywords

Engineering IndustryIT IndustryCustomer Support ActivitiesService ProgramsOperational Reviews

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Manage post-sales service activities for assigned global service customer accounts
Serve as the main escalation point of contact for service customers
Collaborate with engineering, sales, RMA, production, and internal/external stakeholders across APAC
Introduce and promote appropriate service programs and conduct operational reviews
Resolve technical issues escalated by help desk and field engineers with specialized engineering teams
Monitor customer accounts, service requests, follow-up actions, and customer expectations
Prepare and maintain technical support documentation and training resources
Coordinate customer escalations with cross-functional teams to ensure communication and resolution
Visit customer sites to understand requirements, provide technical consultation, and present service solutions
Support onsite integration, implementation, and deployment activities
Handle equipment during installation or support activities
Travel within the APAC region, with approximately 25% travel expected depending on engagements and projects

Requirements

What you’ll need

Bachelor's degree in Engineering, Information Technology, Computer Science or another technical field is preferred, not required
Around 5+ years of experience in engineering/IT industry or a related industry is preferable
Familiarity or practical exposure to x86-based products, server platforms or related computing technologies is desirable
Good punctuality, attention to detail, and a responsible approach to customer and technical support activities
Good working proficiency in English, with effective verbal and written communication skills
Additional language capabilities relevant to APAC customer interactions are an added value
Good communication and interpersonal skills
Working knowledge or practical experience in technical troubleshooting and problem-solving
Experience handling customer escalations is an advantage
Ability to manage multiple priorities and time-sensitive customer requirements in a fast-paced environment
Flexibility in responding to urgent or unexpected issues
Familiarity or exposure to Linux operating systems, virtualization technologies, or related server technologies
Willingness to travel within the APAC region as business needs require
Ability to handle equipment weighing approximately 40 lbs; lifting aids or the buddy system required for items over 50 lbs