Enterprise Key Account Director

Supermove

. Own the relationship and results for a small number of the largest accounts, from executive sponsors to daily operations leads .

Posted 9/30/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise implementations and complex projects, with a strong focus on stakeholder coordination and customer relationship management. Proficient in analyzing account performance and driving operational improvements through data-driven insights.

Highest-signal resume keywords

Enterprise Implementation ManagementStakeholder CoordinationAPI UnderstandingSQL ProficiencyCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise ImplementationProject ManagementAPI UnderstandingSQLData AnalysisIntegration Specification ReadingLLM-Based Agent DevelopmentWorkflow TuningDashboard CreationRisk Identification

Soft Skills

Clear Written CommunicationCredibility Establishment

Tools & Technologies

Voice AgentsAutopilot WorkflowsData Flows

Industry Keywords

Management ConsultingLogisticsField ServicesClient-Facing Role

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the relationship and results for a small number of the largest accounts, from executive sponsors to daily operations leads
Run enterprise implementations through discovery, scoping, planning, milestones, and go-live
Coordinate implementation managers, support engineers, product, and sales, including people who do not report directly to the role
Plan and lead onsite working sessions
Design how AI, voice agents, and Autopilot workflows fit into each customer's operation
Review live calls and agent sessions, identify breakdowns, tune playbooks, and measure results
Represent customer needs internally and provide prioritized input to product and engineering
Prove account ROI through dashboards and analysis
Identify risks early, align sales handoffs with delivery, and drive expansion after account health is established
Work directly with the CEO and leadership team to shape enterprise account operations

Requirements

What you’ll need

4+ years in management consulting, enterprise implementation, solutions or technical account management, or a similar client-facing role where you owned complex projects end to end
Experience running programs with many stakeholders and moving parts
Understanding of APIs, webhooks, and data flows
Ability to read an integration spec and identify what's missing
SQL or light scripting is a plus
Experience building, tuning, or evaluating an LLM-based agent or workflow is ideally preferred
Ability to establish credibility with CEOs, COOs, dispatchers, and customers
Clear written communication
Moving, logistics, or field-services experience is a plus