Senior Implementation Manager

Supermove

. Own the relationship and results for a small number of the largest customer accounts from executive sponsor through daily operations leads .

Posted 11/2/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex customer accounts and implementations, with a strong focus on AI integration and stakeholder coordination. Proven ability to analyze results, drive account expansion, and communicate effectively with executive leadership.

Highest-signal resume keywords

Account ManagementImplementation Project ManagementAI IntegrationStakeholder CoordinationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API UnderstandingWebhook KnowledgeData Flow AnalysisSQLLight Scripting

Soft Skills

Clear Writing SkillsCredibility with Executives

Tools & Technologies

Voice AgentsAutopilot WorkflowsDashboards

Industry Keywords

Management ConsultingEnterprise ImplementationTechnical Account ManagementLogistics ExperienceField Services Experience

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the relationship and results for a small number of the largest customer accounts from executive sponsor through daily operations leads
Run implementations as projects covering discovery, scope, plans, milestones, and go-live
Coordinate implementation managers, support engineers, product, and sales, including stakeholders who do not report to you
Plan and lead onsite working sessions
Design how AI fits into each customer's operation, including voice-agent calls and Autopilot workflows
Configure and test Voice Agents
Review calls and agent sessions, identify breakdowns, tune playbooks, and measure results
Represent customer needs internally as Autopilot expands and provide prioritized input to product and engineering
Prove ROI with dashboards and analyses
Identify risks early, coordinate with sales before handoff, and drive account expansion after the account is healthy
Work directly with the CEO and leadership team

Requirements

What you’ll need

4+ years in management consulting, enterprise implementation, solutions or technical account management, or a similar client-facing role owning complex projects end to end
Experience running programs with many stakeholders and moving parts
Understanding of APIs, webhooks, and data flows
Ability to read an integration specification and identify missing elements
Serious use of AI in personal work; experience building, tuning, or evaluating an LLM-based agent or workflow is ideally desired
Credibility with CEOs or COOs and usefulness with dispatchers
Clear writing skills
Moving, logistics, or field-services experience is a plus, not required
SQL or light scripting is a plus; production code is not required