Call Center Manager – Communications

SuperStaff

. Oversee the day-to-day operation of the live answering and call-routing function .

Posted 10/27/2026full-timeRemote • PhilippinesMid-LevelSenior💰 ₱55,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional communication skills across various channels while providing a warm and professional experience for clients and stakeholders. Capable of managing multiple priorities and improving internal processes through effective coordination and documentation.

Highest-signal resume keywords

Call Center OperationsCustomer ServiceInternal CommunicationsProject CoordinationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call RoutingCall Quality MonitoringMessage Accuracy TrackingDocumentation ManagementFAQ Development

Soft Skills

Exceptional CommunicationService OrientationDependabilityGood JudgmentOwnership

Industry Keywords

HealthcareHome CareSenior CareEmployee RelationsAdministrative Management

About the role

Key responsibilities & impact

Oversee the day-to-day operation of the live answering and call-routing function
Ensure incoming calls are answered professionally and directed to the appropriate person or department
Monitor call quality, response times, and message accuracy
Identify recurring questions, complaints, and communication issues and bring important trends to leadership’s attention
Provide a warm, professional experience for clients, families, caregivers, referral sources, and community partners
Help callers navigate the organization and connect with the right resource
Maintain clear call guides, FAQs, and scripts for commonly received questions
Ensure urgent calls and escalations are appropriately handed off to Scheduling, Client Services, HR, or leadership
Help information move clearly and consistently between departments
Support internal communications so employees remain informed and aligned
Track common questions and issues through the phone system and identify opportunities to improve communication and processes
Assist with company communications, documentation, and special projects
Coordinate follow-up across multiple departments
Help ensure important assignments move from discussion to completion
Support HR-related communications and projects, including employee communications, documentation, employment verification, and policy or process support

Requirements

What you’ll need

Communicates exceptionally well by phone, email, and in person
Warm, professional, confident, and service-oriented
Highly organized and dependable
Ability to manage multiple priorities without losing track of details
Takes ownership and follows through without constant reminders
Good judgment when handling sensitive situations
Knows when to solve an issue directly and when to escalate it
Works effectively with employees at every level of an organization
Comfortable learning new systems, processes, and responsibilities
Experience in call center or high-volume phone operations, customer service, office or administrative management, healthcare, home care, senior care, employee or internal communications, HR or employee-relations support, or project coordination (preferred background)

Benefits

Comp & perks

HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
WFH, Night Shift
Allowance