SuperStaff

Patient Coordinator

• Serve as the first point of contact for new and prospective patients
• Answer inbound calls and respond to inquiries about services and appointments
• Conduct outbound calls to patient leads and follow up on online bookings
• Collect accurate patient demographic and insurance information
• Obtain insurance cards and verify acceptance before scheduling
• Coordinate with insurance verification teams to book patients appropriately
• Collaborate with Physical Therapists on scheduling and rescheduling
• Schedule evaluations and follow-up appointments 4–6 weeks in advance
• Create and maintain accurate patient charts
• Document patient data to support clinical and billing workflows
• Track patient status to prevent missed follow-ups or dropped leads

Patient Intake, Scheduling Coordinator

Social Media Manager

• Become the marketing expert for SuperStaff by understanding the brand voice, positioning, audience, and evolving market needs
• Develop creative marketing and growth strategies to increase brand awareness, drive qualified traffic, and generate new opportunities
• Collaborate with internal departments, agencies, freelancers, and vendor partners
• Monitor trends in social media, outbound marketing, and emerging technologies
• Conduct market, competitor, and customer research
• Develop and manage social media strategies and content across Facebook, LinkedIn, and Instagram
• Own the content calendar, campaign direction, community engagement, and performance optimization
• Monitor social media insights and campaign metrics and prepare post-campaign and performance reports
• Manage social media communications, respond to customer questions and comments, and maintain a consistent brand voice
• Create and repurpose social media posts, email campaigns, white papers, and other marketing materials
• Develop and maintain segmented lead databases and verify contact information
• Execute cold email campaigns and LinkedIn outreach sequences
• Monitor open rates, click-through rates, responses, and other campaign metrics
• Develop advanced outbound funnels, nurturing flows, and scaled automation processes
• Take on new marketing projects and provide additional marketing and communications support

Social Media Manager, Outreach Expert

Customer Support

• Maintain and update customer information, including contacts, phone numbers, emails, and notes.
• Make outbound calls to enhance the customer experience and strengthen client relationships.
• Answer inbound customer calls and provide timely assistance.
• Update customer notes and templates and generate quotes.
• Provide administrative support to the Sales team.
• Assist with order entry and ensure information is accurate and complete.
• Coordinate with Sales, Operations, administrative teams, contractors, installers, and other stakeholders.
• Help address installation or project-related concerns and coordinate appropriate solutions.
• Communicate with installers or property representatives on behalf of Sales/Operations when needed.
• Provide timely information and support to the Sales team.
• Work closely with Sales and Installation teams to support timely project completion.
• Help ensure the quality and accuracy of customer orders and project information.

Patient Intake, Scheduling Coordinator

Social Media Manager, Outreach Expert

Sales Support Representative