Dental Claims Specialist

SuperStaff

. Follow-up status of outstanding insurance claims, make sure all follow-ups are properly documented and communicated by always adding a notation to the patient’s account (using the track stat and commlog) .

Posted 10/15/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance claims processing, including follow-up, denial management, and payment posting, while maintaining strong organizational and communication skills in a remote work environment.

Highest-signal resume keywords

Insurance Claims ProcessingDenial ManagementPayment PostingCollections ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims Follow-UpClaim ResubmissionEFT ReportingOI ReportingDocumentation Management

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsTime ManagementDetail-Oriented

Tools & Technologies

Insurance PortalsOffice SpreadsheetsTrack StatCommlog

Industry Keywords

Dental InsuranceCollections IndustryGrievance ManagementAppeals Process

About the role

Key responsibilities & impact

Follow-up status of outstanding insurance claims, make sure all follow-ups are properly documented and communicated by always adding a notation to the patient’s account (using the track stat and commlog)
Send out claims and attachments to insurance
Determine denial validity and properly address them
Generate OI reports and ensure monthly completion
Claim resubmission and reprocessing, including grievance and appeals
Clear rejected claims on a weekly basis
Update weekly office tracker to include all payments posted (check scans and EFTs) and if all rejected claims were addressed
Complete all follow-ups assigned (on the office spreadsheets)
Generate EFT reports and retrieve EOBs from insurance portals for posting 100%
Insurance payment posting - follow office preference, always upload EOB, and apply correct adjustment/WO
Identify insurance process updates/issues and communicate findings with the team
Remain professional, observe work ethics, and adhere to the work time schedule
Hit desired goals and accomplish tasks in a timely manner
Communicate with the manager regarding attendance issues

Requirements

What you’ll need

Strong command of verbal and written English and interpersonal skills. Little to no accent when speaking
Background in the Dental insurance or collections industries
3+ years of hands-on collections experience
Highly motivated, detail-oriented, able to work independently as this is a remote position
Outstanding organizational, time management and follow-up skills

Benefits

Comp & perks

HMO with 1 free dependent upon hire (with Dental coverage)
Life Insurance
Night Shift/20% Night Differential
20 PTO credits annually
Great Company Culture
Career Growth and Learning
Work from home