Intake Specialist

SuperStaff

. Talk to leads and identify whether they are qualified by asking questions to identify the ideal A+ client, target the correct legal issues, gauge urgency and motivation, and determine potential conflicts of interest.

Posted 11/4/2026full-timeRemote • ColombiaMid-LevelSenior💰 COP 42,000,000 - COP 45,000,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills, effectively engaging with leads to identify qualified prospects and facilitate consultations. Proficient in CRM data tracking and reporting, with bilingual communication abilities in Spanish and English.

Highest-signal resume keywords

Fluent In Spanish And EnglishCustomer Service ExperienceSales BackgroundCRM Data Tracking And ReportingKnowledge Of The Legal Industry

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EnergeticProfessional

About the role

Key responsibilities & impact

Talk to leads and identify whether they are qualified by asking questions to identify the ideal A+ client, target the correct legal issues, gauge urgency and motivation, and determine potential conflicts of interest.
Screen out unqualified leads using the established questions.
Schedule qualified leads for initial consultations (sales calls).
Initiate the pre-engagement glidepath for prospects scheduled for consultations, creating excitement and urgency and improving show-up rates.
Help every contact through a consultation, referral, or free resources.
Prepare the salesperson with information needed for successful consultations.
Prepare engagement agreements and follow up on signatures and payments.
Stay in contact with leads and prospective clients who do not schedule, attend, or sign after consultations.
Update databases, reports, and spreadsheets tracking calls, qualified leads, consultations, referral sources, and key metrics.
Serve as the firm’s first point of contact with potential new clients.
Work closely with the sales team and Firm Administrator under attorney supervision.

Requirements

What you’ll need

Fluent in Spanish and English (spoken and written).
Prior customer service experience (required).
Sales background; energetic and professional.
Experience with a CRM, particularly data tracking and reporting (required).
Education or work experience equivalent to a bachelor’s degree. A degree is a plus but is not a firm requirement.
Knowledge of the legal industry is an asset.
Real-life experience, including overcoming a major obstacle or making an important life change, is a plus.

Benefits

Comp & perks

Schedule: Monday to Friday
Work Modality: 100% Work from Home
Job Security: Indefinite Term Contract (Término Indefinido)
Full Benefits: Complete Colombian legal benefits (Prima, Cesantías, EPS, etc.)
Growth: Opportunity to grow with a US immigration law firm