Patient Intake & Scheduling Coordinator

SuperStaff

. Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments .

Posted 11/4/2026full-timeRemote • PhilippinesMid-LevelSenior💰 ₱30,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance verification, and maintaining accurate patient records while providing exceptional customer service in a healthcare setting.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationEMR ExperienceCustomer Service SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient Chart ManagementDemographic CollectionAppointment CoordinationFollow-Up Management

Soft Skills

Communication SkillsMultitasking AbilityOrganizational Skills

Tools & Technologies

Patient Management SystemsEMR Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

Healthcare IntakeMedical Front-Desk OperationsPatient CommunicationInsurance Processes

About the role

Key responsibilities & impact

Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments
Conduct outbound calls to new patient leads and follow up on online bookings to obtain missing or required information
Collect complete and accurate patient demographic and insurance information
Obtain insurance cards and verify acceptance prior to scheduling
Coordinate with the insurance verification team to book patients appropriately based on coverage and plan acceptance
Collaborate with Physical Therapists to follow up on patients requiring scheduling or rescheduling
Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance
Create and maintain accurate patient charts
Document patient data correctly to support clinical and billing workflows
Maintain organized patient-status tracking to prevent missed follow-ups or dropped leads

Requirements

What you’ll need

Excellent customer service and patient communication skills
Strong verbal and written English skills for daily interaction with patients and internal teams
Proven ability to multitask in a fast-paced, patient-facing environment
Strong organizational skills to ensure timely follow-ups and accurate scheduling
High attention to detail and commitment to accuracy in data entry and documentation
Experience in healthcare intake, patient scheduling, or medical front-desk operations preferred
Familiarity with insurance verification processes preferred
Experience working with EMR or patient management systems preferred
High school diploma or equivalent required

Benefits

Comp & perks

HMO with 1 free dependent upon hire
Life Insurance
Night Differential
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
A laptop will be provided by the company
NIGHT SHIFT
WORK FROM HOME