Regional Operations Specialist

SuperStaff

. Act as the liaison between Field Operations, Drivers, and Account Management .

Posted 11/9/2026full-timeMedellín • ColombiaMid-LevelSenior💰 COP 4,027,000 - COP 4,028,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills in English, particularly in written formats, while effectively managing logistics and dispatch operations. Proficient in utilizing tools like Slack and G-Suite to enhance workflow and documentation organization.

Highest-signal resume keywords

Advanced English (B2+/C1)Strong Written Communication SkillsExperience With SlackExperience With G-SuiteLogistics or Dispatch Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Task Execution With Minimal ErrorsDocument Review and OrganizationOrder MonitoringWorkflow Adherence

Soft Skills

DependableProactiveSelf-Motivated

Tools & Technologies

SlackG-SuiteZendeskDialPad

Industry Keywords

LogisticsDispatchBack-Office Coordination

About the role

Key responsibilities & impact

Act as the liaison between Field Operations, Drivers, and Account Management
Communicate with drivers via text/SMS to confirm schedules and expectations
Review dispatch paperwork for accuracy, completeness, and client-standard alignment
Monitor driver activity in real time and mark order milestones in the system
Collaborate with Customer Service to resolve driver-related issues proactively
Review orders in advance and ensure drivers have necessary documents and instructions
Work on-site weekdays and from home on weekends during the first two months for training and integration
Transition to a fully work-from-home setup afterward

Requirements

What you’ll need

Advanced English (B2+/C1) is required
Strong written skills for professional SMS/text updates
Track record of executing tasks with minimal errors
Ability to learn new software quickly
Experience with Slack and G-Suite is required
Enjoy following established workflows and organizing documentation
Previous experience in logistics, dispatch, or back-office coordination is a major plus
Dependable, proactive, and self-motivated
Zendesk and DialPad are preferred tools; training provided
Availability for the specified Colombia Time (COT) schedule, including weekends

Benefits

Comp & perks

Competitive Salary: $4.028.000 COP
Job Security: Indefinite Term Contract (Término Indefinido)
Full Benefits: Complete Colombian legal benefits (Prima, Cesantías, EPS, etc.)