Sales Support Representative

SuperStaff

. Maintain and update customer information, including contacts, phone numbers, emails, and notes.

Posted 9/18/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while maintaining accurate customer information and supporting sales operations. Proficient in CRM systems and Microsoft Office, with the ability to multitask and communicate effectively across teams.

Highest-signal resume keywords

Customer Service ExperienceCRM System ProficiencyMicrosoft Office ProficiencySales Support ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryOrder ManagementQuote GenerationCustomer Information MaintenanceProject Coordination

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationMultitasking AbilityTeam PlayerCustomer Relationship Building

Tools & Technologies

CRM SystemsOrder Management ToolsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Sales SupportCustomer ExperienceAdministrative SupportInstallation CoordinationProject Completion

About the role

Key responsibilities & impact

Maintain and update customer information, including contacts, phone numbers, emails, and notes.
Make outbound calls to enhance the customer experience and strengthen client relationships.
Answer inbound customer calls and provide timely assistance.
Update customer notes and templates and generate quotes.
Provide administrative support to the Sales team.
Assist with order entry and ensure information is accurate and complete.
Coordinate with Sales, Operations, administrative teams, contractors, installers, and other stakeholders.
Help address installation or project-related concerns and coordinate appropriate solutions.
Communicate with installers or property representatives on behalf of Sales/Operations when needed.
Provide timely information and support to the Sales team.
Work closely with Sales and Installation teams to support timely project completion.
Help ensure the quality and accuracy of customer orders and project information.

Requirements

What you’ll need

High school diploma or equivalent; additional education in office administration or a related field is a plus.
Experience in sales support, customer service, or a similar role.
Experience using CRM systems, order management tools, or data-entry software.
Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
Strong verbal and written communication skills.
Excellent attention to detail and accuracy, particularly when handling customer information, orders, and pricing.
Ability to multitask, prioritize, and work effectively in a fast-paced environment.
Comfortable following verbal and written instructions.
Strong customer-service mindset and ability to build professional relationships.
Good math and reasoning skills.
Team player with energy, confidence, and a willingness to take ownership of tasks.
Strong commitment to quality and accuracy.

Benefits

Comp & perks

HMO with 1 free dependent upon hire
Life Insurance
10% Night Differential
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learnings
Weekend off