Customer Marketing Manager – Contract-to-Hire

Supplier.io

. Represent customer marketing in the release process and help shape how launches land with existing customers .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer marketing and lifecycle marketing within a B2B SaaS environment, with a strong focus on crafting clear customer-facing communications and managing multiple projects effectively.

Highest-signal resume keywords

Customer MarketingB2B SaaS ExperienceCopywritingMarketing AutomationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer-Facing CommunicationsProduct MessagingEmail Campaign ManagementData SegmentationExpansion Strategies

Soft Skills

Stakeholder ManagementClear CommunicationProject Execution

Tools & Technologies

AI ToolsEmail PlatformsMarketing Automation Tools

Industry Keywords

Lifecycle MarketingCustomer SuccessSupplier DiversityB2B Marketing

About the role

Key responsibilities & impact

Represent customer marketing in the release process and help shape how launches land with existing customers
Translate product marketing positioning and messaging into customer-facing release communications
Own messaging for product release notes, announcement copy, in-app prompts, and enablement one-pagers
Segment the installed base by product usage, entitlement, and persona
Build recurring “what’s new and why it matters for you” customer narratives
Originate expansion and cross-sell plays using product usage, entitlement gaps, and account signals
Partner with demand generation to turn expansion plays into campaigns
Work with Customer Success and Sales to validate expansion opportunities
Support renewal motions with usage recaps, program results, and ROI framing
Surface adoption gaps and low-usage accounts to Customer Success, Product, and Product Marketing
Develop customer-facing collateral supporting adoption and expansion conversations
Drive customer email campaigns from strategy through results, including audience definition, copywriting, briefing, analysis, and iteration
Manage the installed-base communication calendar
Drive the customer newsletter and product update cadence
Brief and partner with internal content, web, design, and email teams on adoption assets

Requirements

What you’ll need

5+ years in customer marketing, lifecycle marketing, or a closely related role
B2B SaaS experience required
Ability to write clear, customer-facing copy without heavy editing
Comfortable managing multiple projects and stakeholders simultaneously
Experience working lean: you build as much as you execute
Familiarity with AI tools, marketing automation, and email platforms
Supplier diversity experience is preferred
Candidates must meet in-country work authorization requirements
Supplier.io is unable to sponsor work visas (e.g., H-1B, TN, OPT, etc.) for US positions

Benefits

Comp & perks

Contract-to-hire opportunity
Remote work in the United States
Equal Employment Opportunity employer
Reasonable accommodation available during the application or interview process