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WMS Manager – Distribution Center
Supply Chain Community. Serve as the primary on-site owner and subject matter expert for the Tifton Distribution Center's WMS environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Warehouse Management Systems (WMS) support, configuration, and troubleshooting within high-volume distribution environments. Proficient in analyzing operational data, developing KPIs, and enhancing fulfillment processes through effective vendor management and cross-functional collaboration.
Highest-signal resume keywords
WMS ConfigurationSQL Data AnalysisVendor ManagementWarehouse Automation SystemsDistribution Center Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Warehouse Management SystemsWMS ConfigurationSQLOperational ReportingInventory ControlTroubleshootingSystem IntegrationAutomated PickingKPI DevelopmentWMS Testing
Soft Skills
Excellent CommunicationCross-Functional CollaborationLeadershipProblem-SolvingTraining and Mentoring
Tools & Technologies
RF DevicesScannersPrintersExotec AutomationTompkins Robotics/T-SortERP SystemsWarehouse Technology
Industry Keywords
High-Volume DistributionFulfillment ProcessesConsumer GoodsEcommerceDirect-to-Consumer Distribution
Tech Stack
Tools & technologiesERPSQL
About the role
Key responsibilities & impact- Serve as the primary on-site owner and subject matter expert for the Tifton Distribution Center's WMS environment
- Provide daily support for receiving, inventory, replenishment, waving, allocation, picking, packing, and shipping processes
- Monitor WMS performance and identify issues affecting productivity, inventory accuracy, or order flow
- Troubleshoot whether issues originate in the WMS, integrations, automation, data, hardware, or warehouse processes
- Manage system configurations and operational parameters with IT and WMS vendors
- Support peak-volume operations and changing business requirements
- Escalate complex issues to technology vendors and manage them through resolution
- Support integration and operation of WMS processes with Exotec goods-to-person automation and Tompkins T-Sort
- Monitor interfaces and data flows among the WMS, ERP, automation platforms, RMS, and other distribution technologies
- Support RF devices, printers, scanners, tablets, and other warehouse technology
- Coordinate with IT infrastructure teams and vendors on network, device, and infrastructure issues
- Analyze order flow, inventory movement, wave performance, and warehouse productivity to identify bottlenecks
- Recommend WMS configuration changes and process improvements
- Develop and maintain warehouse performance, system health, and operational KPI reports and dashboards
- Use SQL and other reporting tools to investigate issues and provide operational insights
- Support continuous improvement to increase throughput, improve inventory accuracy, and reduce manual intervention
- Gather and document business requirements for WMS enhancements and process changes
- Develop test scenarios and coordinate functional and regression testing
- Validate changes before production deployment, coordinate deployments, and provide post-deployment support
- Maintain change control and documentation for WMS configuration and process changes
- Develop WMS documentation, troubleshooting guides, and standard operating procedures
- Train warehouse supervisors, managers, super-users, and associates on WMS functionality and process changes
- Build WMS knowledge within the Distribution Center to improve first-level support
- Liaise between Distribution Center Operations and corporate IT
- Prioritize system issues and improvement opportunities with DC leadership
- Coordinate with WMS, automation, carrier, and hardware vendors
- Participate in technology planning for future distribution center capabilities and growth
- May lead or direct WMS analysts, super-users, or other DC technology support resources
Requirements
What you’ll need- Minimum 7 years of experience supporting Warehouse Management Systems in a high-volume distribution environment
- Strong hands-on understanding of distribution center operations and fulfillment processes
- Experience supporting major WMS platforms such as Manhattan, Blue Yonder/JDA, Körber/HighJump, Infor, SAP EWM, Intra1, or similar enterprise WMS solutions
- Demonstrated experience troubleshooting WMS and warehouse process issues in a production environment
- Experience with WMS configuration, testing, upgrades, deployments, and post-go-live stabilization
- Strong understanding of receiving, inventory control, replenishment, waving, allocation, picking, packing, shipping, and fulfillment processes
- Experience working with ERP-to-WMS integrations and system interfaces
- Experience with RF devices, scanners, printers, and other warehouse technology
- Experience working with warehouse automation systems is strongly preferred
- Working knowledge of SQL and experience analyzing warehouse data strongly preferred
- Experience developing operational reports and KPIs
- Strong vendor-management and issue-escalation skills
- Excellent communication skills and demonstrated ability to work effectively across Operations and the IT team
- Experience supporting a consumer goods, apparel, retail, or direct-to-consumer distribution environment preferred
- Experience supporting both wholesale and ecommerce/DTC fulfillment preferred
- Experience with automated picking, goods-to-person, sortation, or other warehouse automation technologies preferred
- Experience with Exotec, Tompkins Robotics/T-Sort, or Hy-Tek Intra1 WMS preferred
- Experience supporting a WMS implementation, major upgrade, or post-go-live stabilization preferred
- Previous leadership experience within Distribution Center Operations highly desirable
- Experience managing or mentoring WMS analysts, super-users, or operational support teams preferred
Benefits
Comp & perks- Multi-brand merchandise discount, including Splendid, 7 For All Mankind, and PJ Salvage
- Medical, Dental, and Vision Insurance
- Basic Life, Voluntary Life, Disability, and Critical Illness coverage
- 401(k) Retirement Program with Company match
- 529 College Savings Plan
- Tax-Advantage Health & Transit Accounts
- Personal and sick time off
- Vacation time
- Floating days
- Company-observed holidays
- Paid Volunteer Time Off
- Weekly breakfasts
- Monthly milestone celebrations
- Leadership-led panels
- Team-building events, both in person and virtually