Junior Network and Security Administrator

Support Services Group

. Troubleshoot and resolve network-related incidents, including connectivity issues, performance degradation, and application access failures .

Posted 9/16/2026full-timeHermosillo • MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network administration and engineering, with a strong focus on troubleshooting, monitoring, and maintaining network services. Proficient in managing firewalls, switches, and security policies while adhering to best practices and change management procedures.

Highest-signal resume keywords

Network AdministrationPalo Alto Networks FirewallsCisco SwitchesSolarWinds Observability PlatformTCP/IP Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network TroubleshootingRoot-Cause AnalysisVLAN ConfigurationApplication ControlURL FilteringChange ManagementNetwork DocumentationPerformance MonitoringSecurity Policy MaintenanceSoftware Upgrades

Soft Skills

Analytical SkillsCommunication SkillsDetail-OrientedProactive Problem-SolvingCustomer-Focused

Tools & Technologies

SolarWindsPalo Alto NetworksCisco IOSCisco NX-OSPAN-OSPanorama

Certifications & Qualifications

CCNAPCNSANetwork+Security+

Industry Keywords

ITILBPO EnvironmentNetwork SecurityChange Management ProcessesEnterprise Security Policies

Tech Stack

Tools & technologies

DNSFirewallsiOSTCP/IP

About the role

Key responsibilities & impact

Troubleshoot and resolve network-related incidents, including connectivity issues, performance degradation, and application access failures
Perform root-cause analysis and document findings for recurring incidents
Assist in maintaining stable and highly available network services across multiple global sites
Monitor network devices, applications, and infrastructure health using the SolarWinds Observability Platform
Respond to alerts and take corrective action as needed
Review monitoring dashboards to identify potential risks or developing issues
Assist with management and maintenance of Palo Alto Networks firewalls, including software upgrades and configuration changes
Assist with firewall rule creation, optimization, and security policy maintenance
Support onboarding of new user groups and implementation of segmented security policies
Maintain visibility and governance over sanctioned and unsanctioned applications across departments
Perform software upgrades and basic configuration changes on Cisco switches across offices and data centers
Assist with VLAN assignments and port configurations
Maintain network documentation, diagrams, inventory records, and configuration records
Follow change management procedures and internal security policies
Contribute to least-privilege access, application control, security hygiene, and network/security best practices
Collaborate with IT, Security, and Operations teams on business initiatives and new deployments
Document troubleshooting steps, findings, and resolutions

Requirements

What you’ll need

1–2 years of experience in Network Administration, Network Engineering, Security Engineering, or a related field; strong internship or hands-on lab experience may also be considered
Basic understanding of TCP/IP, DNS, DHCP, VLANs, and routing fundamentals
Familiarity with firewalls, preferably Palo Alto Networks
Experience with network switches, preferably Cisco
Ability to read and interpret monitoring tools such as SolarWinds or similar platforms
Strong analytical and troubleshooting skills
Ability to work in a 24/7 BPO environment, including occasional off-hours maintenance windows
Experience with PAN-OS, Panorama, Cisco IOS, or Cisco NX-OS is preferred
Basic knowledge of application control, URL filtering, and enterprise security policies
Exposure to ITIL or formal change management processes
Relevant certifications such as CCNA, PCNSA, Network+, or Security+ are a plus
Strong communication and documentation skills
Ability to work independently and collaboratively as part of a team
Detail-oriented and proactive approach to problem-solving
Customer-focused mindset with the ability to effectively support internal stakeholders
Willingness to learn and develop technical skills in a fast-paced environment

Benefits

Comp & perks

Hybrid work arrangement (80% remote)
Hands-on experience with enterprise-grade firewalls, switches, and monitoring platforms
Collaborative work environment
Continuous learning and training opportunities
Opportunity to grow within a global BPO enterprise network and security team
Opportunity to develop your career in network and security administration