Support Services Group

Security Engineer

• Troubleshoot and resolve network-related incidents, including connectivity issues, performance degradation, and application access failures
• Perform root-cause analysis and document findings for recurring incidents
• Assist in maintaining stable and highly available network services across multiple global sites
• Monitor network devices, applications, and infrastructure health using the SolarWinds Observability Platform
• Respond to alerts and take corrective action as needed
• Review monitoring dashboards to identify potential risks or developing issues
• Assist with management and maintenance of Palo Alto Networks firewalls, including software upgrades and configuration changes
• Assist with firewall rule creation, optimization, and security policy maintenance
• Support onboarding of new user groups and implementation of segmented security policies
• Maintain visibility and governance over sanctioned and unsanctioned applications across departments
• Perform software upgrades and basic configuration changes on Cisco switches across offices and data centers
• Assist with VLAN assignments and port configurations
• Maintain network documentation, diagrams, inventory records, and configuration records
• Follow change management procedures and internal security policies
• Contribute to least-privilege access, application control, security hygiene, and network/security best practices
• Collaborate with IT, Security, and Operations teams on business initiatives and new deployments
• Document troubleshooting steps, findings, and resolutions

Junior Network and Security Administrator