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Support Tech

IT Project Manager

Support Tech

. Lead project kickoffs and establish project workplans .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing IT and telecommunications projects, with a strong focus on project organization, risk management, and effective communication with both technical and business stakeholders. Proficient in coordinating resources, managing schedules, and ensuring project deliverables meet client expectations.

Highest-signal resume keywords
Project Management CertificationMicrosoft 365 MigrationNetwork Infrastructure ManagementChange Control ProcessesTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project SchedulingRisk ManagementScope ManagementTechnical CoordinationInfrastructure CutoversTelecommunications ManagementLow-Voltage Project ManagementAttention to DetailDocumentation SkillsClient Acceptance Processes
Soft Skills
Time ManagementWritten CommunicationVerbal CommunicationStakeholder CommunicationDetail Orientation
Tools & Technologies
Microsoft 365UniFiEnterprise NetworkingProject Management SoftwareConfiguration Management Tools
Certifications & Qualifications
PMPCAPM
Industry Keywords
IT Services ProviderTechnology IntegratorManaged Service ProviderTelecom ProjectsStructured Cabling

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Lead project kickoffs and establish project workplans
  • Translate approved scopes of work into actionable project plans
  • Establish schedules, milestones, maintenance windows, and dependencies
  • Coordinate engineering, low-voltage, telecom, vendor, client, and other resources
  • Confirm hardware, software, access, credentials, site requirements, and other prerequisites
  • Establish project communication and status-reporting cadence
  • Serve as the primary project contact for clients
  • Coordinate engineers and field technicians during implementation
  • Schedule site visits, installations, cutovers, testing, and validation
  • Communicate upcoming work, expected downtime, and required actions to stakeholders
  • Track progress against schedules and labor budgets
  • Maintain approved project scope and deliverables
  • Identify, document, and obtain approval for out-of-scope changes
  • Prevent scope creep while maintaining client relationships
  • Maintain risk and dependency registers and coordinate mitigation plans
  • Ensure prerequisites, technical resources, equipment, access, and rollback plans are ready for cutovers
  • Coordinate client communications before outages
  • Monitor implementation, validation, issue resolution, and acceptance criteria
  • Maintain project and technical documentation and configuration records
  • Coordinate final validation, client acceptance, project deliverables, closing reports, and support handoffs

Requirements

What you’ll need
  • Professional experience managing IT, infrastructure, telecommunications, Microsoft 365, or technology projects
  • Strong project organization and time-management skills
  • Excellent written and verbal communication skills
  • Experience coordinating technical personnel and third-party vendors
  • Experience managing project schedules, dependencies, risks, and scope
  • Strong attention to detail and documentation skills
  • Ability to communicate effectively with technical engineers and business stakeholders
  • Ability to manage multiple projects and competing priorities
  • Strong understanding of change control and project acceptance processes
  • Experience managing network infrastructure projects preferred
  • Familiarity with UniFi and enterprise networking concepts preferred
  • Familiarity with Microsoft 365 migrations and Microsoft Entra preferred
  • Experience managing structured cabling, telecom, or low-voltage projects preferred
  • Experience with infrastructure cutovers and scheduled outages preferred
  • Experience working in an MSP, technology integrator, IT services provider, or similar environment preferred
  • Project management certification such as PMP, CAPM, or equivalent experience preferred

Benefits

Comp & perks
  • Remote work arrangement