Support Tech

Technical Project Manager

• Serve as the bridge between project management, engineering, field implementation, and the client
• Review client requirements, existing infrastructure, approved scopes, network diagrams, equipment requirements, migration plans, dependencies, and acceptance criteria
• Translate business and technical requirements into practical implementation plans
• Identify technical risks, missing information, and potential scope issues before implementation
• Participate in solution design and technical discovery
• Develop or review implementation runbooks and cutover plans
• Own project schedules, milestones, dependencies, communications, and deliverables
• Lead project kickoffs and maintain regular client communication
• Coordinate engineers, technicians, installers, vendors, and third-party providers
• Manage maintenance windows and implementation schedules
• Maintain project status, risk, issue, and change-control documentation
• Monitor project labor and resource requirements
• Identify scope changes and coordinate approval before additional work is performed
• Configure and deploy network infrastructure when required
• Work with firewalls, managed switches, UniFi controllers, wireless access points, VLANs, VPNs, routing, DHCP, DNS, monitoring, and network security controls
• Participate in wireless deployments and performance validation
• Support Microsoft 365 migrations, tenant configuration, MFA, Conditional Access, Exchange Online, OneDrive, SharePoint, and Teams projects
• Configure or review migration tooling and validate migration results
• Troubleshoot technical issues encountered during implementation
• Participate directly in production cutovers and post-cutover validation
• Coordinate and/or perform pre-staging of equipment and configurations
• Confirm technical prerequisites before implementation
• Validate network connectivity, routing, authentication, applications, wireless, VPN, monitoring, backups, and other in-scope services
• Verify completed work satisfies documented acceptance criteria
• Coordinate remediation of issues discovered during testing
• Act as a technical point of contact for clients
• Explain technical requirements, risks, limitations, and expected project impacts
• Translate technical information into understandable business terms
• Coordinate client approvals, access, credentials, maintenance windows, and user communications
• Maintain project and technical documentation throughout the project
• Update network diagrams, VLAN/IP information, port maps, equipment inventories, migration records, and configuration documentation
• Maintain implementation runbooks and project closure records
• Provide technical handoff information to support teams
• Conduct post-project reviews and document lessons learned

Technical Project Manager – Solutions Engineer

Network Engineer

• Design and implement LAN/WAN infrastructure according to approved project requirements
• Configure and deploy next-generation firewalls, managed switches, wireless access points, controllers, VPN solutions, and related network equipment
• Configure VLANs, Layer 3 interfaces, DHCP relay, routing, firewall policies, WAN failover, monitoring, and network segmentation
• Configure and manage UniFi Network Controller environments and UniFi switching and wireless infrastructure
• Implement and validate SSL VPN and remote-access solutions
• Configure SNMP monitoring and integrate infrastructure into remote-management platforms
• Perform wireless deployments, RF configuration, SSID configuration, client isolation, roaming validation, and wireless performance testing
• Support Microsoft 365 tenant configuration and migration projects
• Configure migration tooling, source/target connections, service accounts, application consent, and identity mappings
• Support Exchange Online, OneDrive, SharePoint, Teams, and file-server migration activities
• Configure and validate Microsoft 365 domains, DNS records, mail flow, SPF, DKIM, and DMARC
• Implement Microsoft 365 Conditional Access and multifactor authentication configurations
• Assist with Microsoft Authenticator enrollment and user validation
• Perform migration reconciliation, exception analysis, and post-migration validation
• Pre-stage equipment, firmware, configurations, and migration environments before production changes
• Perform network and infrastructure cutovers during approved maintenance windows
• Gracefully decommission and replace legacy infrastructure
• Validate connectivity, routing, authentication, applications, wireless, voice, backups, monitoring, and other in-scope services after implementation
• Troubleshoot implementation issues and determine whether they fall within the approved scope
• Support rollback procedures when required
• Maintain network diagrams, IP inventories, VLAN documentation, switch port maps, wireless information, configuration records, and equipment inventories
• Document migration results, exceptions, validation results, and final configurations
• Archive relevant legacy configurations and document replaced equipment
• Prepare technical handoff information for the support team

Network / Systems Engineer

• Lead project kickoffs and establish project workplans
• Translate approved scopes of work into actionable project plans
• Establish schedules, milestones, maintenance windows, and dependencies
• Coordinate engineering, low-voltage, telecom, vendor, client, and other resources
• Confirm hardware, software, access, credentials, site requirements, and other prerequisites
• Establish project communication and status-reporting cadence
• Serve as the primary project contact for clients
• Coordinate engineers and field technicians during implementation
• Schedule site visits, installations, cutovers, testing, and validation
• Communicate upcoming work, expected downtime, and required actions to stakeholders
• Track progress against schedules and labor budgets
• Maintain approved project scope and deliverables
• Identify, document, and obtain approval for out-of-scope changes
• Prevent scope creep while maintaining client relationships
• Maintain risk and dependency registers and coordinate mitigation plans
• Ensure prerequisites, technical resources, equipment, access, and rollback plans are ready for cutovers
• Coordinate client communications before outages
• Monitor implementation, validation, issue resolution, and acceptance criteria
• Maintain project and technical documentation and configuration records
• Coordinate final validation, client acceptance, project deliverables, closing reports, and support handoffs

Technical Project Manager – Solutions Engineer

Network / Systems Engineer

IT Project Manager