IT Systems Engineer

Sure

. Own the service desk and triage and resolve IT requests from a fully remote team through Slack and the ticketing system .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT systems administration, particularly in managing Google Workspace, macOS devices, and AWS environments. Proficient in automating tasks using scripting languages and supporting security initiatives through effective communication and documentation.

Highest-signal resume keywords

IT Systems AdministrationGoogle Workspace AdministrationMacOS Device ManagementAWS KnowledgeShell Scripting or Python

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportIdentity and Access ManagementMDM ManagementSecurity Tooling ExposureAutomation Scripting

Soft Skills

Service-First ApproachClear CommunicationDocumentation SkillsIndependent Prioritization

Tools & Technologies

SlackTicketing SystemWizDatadogCSPMEDRSIEM

Industry Keywords

SOC 2PCI AuditsProcurementInventory ManagementRemote Team Support

Tech Stack

Tools & technologies

AWSJamfMacOSPythonShell Scripting

About the role

Key responsibilities & impact

Own the service desk and triage and resolve IT requests from a fully remote team through Slack and the ticketing system
Provision, change, and remove user access across Google Workspace, Slack, AWS, and the SaaS stack
Keep onboarding and offboarding clean and fast
Manage the Mac fleet through MDM
Handle procurement, shipping, repair, recovery, and inventory for company equipment
Administer company tooling
Support the security program by triaging alerts and findings from Wiz, Datadog, endpoint protection, and related tools
Route security issues to the appropriate engineer with clear context
Collect and organize evidence for SOC 2 and PCI audits
Help complete customer security questionnaires
Build runbooks and documentation
Recommend and implement improvements to IT policies, processes, and tools
Use AI and scripting to automate repeat work
Report to the VP of IT and work closely with DevOps engineers

Requirements

What you’ll need

5+ years of experience in IT systems administration or IT support across more than one company or environment
Hands-on experience administering Google Workspace and a SaaS-heavy stack, including identity and access management
Experience managing macOS devices with an MDM (Iru, Jamf, or similar)
Working knowledge of AWS, including IAM basics
Comfort with shell scripting or Python to automate routine tasks
Exposure to security tooling (CSPM, EDR, SIEM, or vulnerability scanners)
Strong interest in growing on the security side
Patient, clear, and friendly service-first approach with non-technical teammates
Ability to jump into unfamiliar systems, assess urgency, and prioritize independently
Clear written communication and documentation skills
Employment contingent upon satisfactory general and criminal background check and education and employment verification
Residence in one of the following states: AZ, CA, CO, FL, GA, IL, MD, MA, MI, NE, NJ, NM, NY, OR, PA, SC, TX, UT, WA

Benefits

Comp & perks

Unlimited PTO
Meditation app access
Weekly wellness hour
Remote work stipend for your setup
Comprehensive medical, dental, and vision options
Equity
401(k)
Generous parental leave
Remote-first work-from-home culture
Digital collaboration