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Systems Engineer

• Own the service desk and triage and resolve IT requests from a fully remote team through Slack and the ticketing system
• Provision, change, and remove user access across Google Workspace, Slack, AWS, and the SaaS stack
• Keep onboarding and offboarding clean and fast
• Manage the Mac fleet through MDM
• Handle procurement, shipping, repair, recovery, and inventory for company equipment
• Administer company tooling
• Support the security program by triaging alerts and findings from Wiz, Datadog, endpoint protection, and related tools
• Route security issues to the appropriate engineer with clear context
• Collect and organize evidence for SOC 2 and PCI audits
• Help complete customer security questionnaires
• Build runbooks and documentation
• Recommend and implement improvements to IT policies, processes, and tools
• Use AI and scripting to automate repeat work
• Report to the VP of IT and work closely with DevOps engineers

IT Systems Engineer