FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Helpdesk Technician
SurePoint Technologies. Receive, prioritize, document, and actively resolve end user help requests and technical issues through the internal support ticketing system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing end-user support across desktop, mobile, and email platforms, with a strong focus on troubleshooting and resolving technical issues. Proficient in managing M365 services and participating in compliance-related projects.
Highest-signal resume keywords
End-User SupportM365 Services ManagementTechnical TroubleshootingUser Account ProvisioningOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingUser Account ManagementDesktop Hardware SetupBasic Networking
Soft Skills
Attention to DetailOrganizational Skills
Tools & Technologies
M365TeamsExchangeSharePointInternal Support Ticketing System
Certifications & Qualifications
CompTIA A+Associate's Degree in Computer Science
Industry Keywords
Onboarding ProcessesOffboarding ProcessesComplianceInternal System Improvements
About the role
Key responsibilities & impact- Receive, prioritize, document, and actively resolve end user help requests and technical issues through the internal support ticketing system
- Provide general software support and basic troubleshooting
- Set up and troubleshoot desktop hardware, monitors, peripherals, and basic networking connections
- Partner with other corporate services departments to complete onboarding and offboarding processes, including user setup and disabling account access
- Escalate unresolved issues to higher-level support or specialized teams as appropriate
- Participate in projects related to compliance and internal system improvements
Requirements
What you’ll need- Experience in providing end-user support (desktop, mobile, and email)
- Familiarity managing M365 services, including Teams, Exchange and SharePoint
- Ability to learn and support various internal systems and tools
- Strong organizational skills and attention to detail
- Associate's degree in computer science, Information Technology, or related field, or equivalent (nice to have)
- Certification such as CompTIA A+ or equivalent (nice to have)
- Experience in managing or provisioning user accounts (nice to have)
Benefits
Comp & perks- Health Insurance (medical, dental, vision)
- Flexible Spending Accounts
- Life, Short-term and Long-term Disability Insurance (employer paid)
- Health Savings Accounts
- Wellbeing Benefits
- 401K (immediately vested, employer match)
- Paid Time Off (Flexible PTO, holidays)
- Employee Assistance Program
- Summer Flex Fridays