Client Services Specialist

Suricats Consulting

. Respond to client inquiries through approved communication channels and provide timely, professionl updates.

Posted 10/23/2026full-timeRemote • Wisconsin • United StatesJuniorMid-Level💰 $28 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client services and project administration, with strong organizational skills and attention to detail. Proficient in managing multiple requests and maintaining accurate documentation while ensuring effective communication and collaboration.

Highest-signal resume keywords

Client Services ExperienceProject AdministrationExcellent Written And Verbal CommunicationStrong Organizational SkillsCustomer Relationship Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project DocumentationRequest TrackingMeeting CoordinationStatus UpdatesData Handling Procedures

Soft Skills

Attention To DetailSolutions Focused ApproachProfessional JudgmentDiscretionCollaborative Approach

Tools & Technologies

EmailCalendarsVideo ConferencingSpreadsheetsCustomer Relationship Management Systems

Industry Keywords

Client InquiriesService NotesFollow-Up ActionsRemote WorkConfidential Information

About the role

Key responsibilities & impact

Respond to client inquiries through approved communication channels and provide timely, professionl updates.
Record, prioritize, track, and follow up on requests, ensuring outstanding items have clear next steps.
Coordinate meetings, project discussions, document exchanges, and follow-up actions with clients and colleagues.
Maintain accurate client records, service notes, and project documentation in company systems.
Collaborate with consulting and operations teams to clarify requirements, direct inquiries, and resolve service issues.
Monitor deadlines, identify potential delays, and escalate complex or sensitive concerns appropriately.
Prepare professional correspondence, status updates, meeting notes, and summaries with attention to detail.
Protect confidential client and company information and follow established data handling and recordkeeping procedures.
Identify recurring client questions and recommend practical improvements to service delivery.

Requirements

What you’ll need

Two to five years of experience in client services, customer support, account coordination, project administration, or a related field.
Excellent written and verbal communication skills and a courteous, solutions focusd approach.
Strong organizational skills, attention to detail, and consistent follow through.
Proficiency with email, calendars, video conferencing, spreadsheets, and customer relationship management systems.
The ability to manage multiple requests, prioritize deadlines, and work independently in a fully remote environment.
Professional judgment, discretion, and a collaborative approach to working with colleagues and clients.
Reliable internet access and a suitable workspace.

Benefits

Comp & perks

Health insurance benefits, subject to applicable plan terms and eligibility requirements.
Retirement benefits, subject to applicable plan terms and eligibility requirements.
Paid leave in accordance with company policy and applicable requirements.
A fully remote working arrangement with opportunities to collaborate across teams.
A professional environment that values clear communication, dependable service, and continuous improvement.
Opportunities to strengthen client relationship, coordination, and professional services skills