Client Success Lead

Suvera

. Own a portfolio of GP practices and primary care networks (PCNs) .

Posted 10/28/2026full-timeLondon • United KingdomSenior💰 £65,000 - £75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management within B2B SaaS or healthtech environments, focusing on retention, expansion, and effective stakeholder engagement. Proficient in utilizing HubSpot for CRM management and driving product adoption through training and support.

Highest-signal resume keywords

Client Success ManagementNet Revenue Retention (NRR)HubSpot ProficiencyStakeholder EngagementProduct Adoption Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRetention StrategiesUpselling TechniquesRenewal ForecastingHealth Scores AnalysisCustomer Feedback AnalysisClient Success Playbook Development

Soft Skills

Organizational SkillsCuriosityWarmth and CredibilityReliability

Tools & Technologies

HubSpotNotionClaude

Certifications & Qualifications

Disclosure and Barring Service (DBS) Check

Industry Keywords

B2B SaaSHealthtechGeneral PracticeDigital HealthRegulated Environments

About the role

Key responsibilities & impact

Own a portfolio of GP practices and primary care networks (PCNs)
Ensure partners get the support they need from Suvera’s recall platform
Get newly signed practices live and confident in partnership with the Implementation and Onboarding team
Re-engage practices that have gone quiet during onboarding
Drive adoption and deliver training to practice teams
Monitor usage and satisfaction, identify trends and act early
Own renewals and upsells and identify expansion opportunities
Support complaints and incidents and share findings with practices
Visit practices in person and run customer reviews demonstrating impact
Share customer feedback with Product, Operations and the wider team
Keep HubSpot and Notion up to date
Build Client Success playbooks and support the wider team
Collaborate with Partnerships, Product, Implementation and Onboarding teams
Report to the Co-Founder and Commercial Director, Will Gao

Requirements

What you’ll need

Experience in Client Success or Account Management, ideally with a B2B SaaS or healthtech company
Track record of strong retention and expansion, including high Net Revenue Retention (NRR), Gross Revenue Retention (GRR), low churn, and upsell or cross-sell revenue
Comfortable running accounts using health scores, product adoption, renewal forecasting and QBRs
Comfortable with HubSpot and Claude; automation-first mindset
Warmth and credibility with senior stakeholders, including GP partners and IT leads
Comfortable working toward targets and deadlines and identifying growth opportunities
Curiosity to learn a product inside out
Organised CRM management and reliable follow-through
Experience working in or with General Practice (nice to have)
Background in healthtech, digital health or regulated environments (nice to have)
Experience building a Client Success function or playbook at an early-stage company (nice to have)
HubSpot experience (nice to have)
Successful candidates must undergo a Disclosure and Barring Service (DBS) check

Benefits

Comp & perks

£78-90k OTE uncapped
Hybrid working with flexibility
Annual wellbeing budget through Heka
Private GP and therapy appointments
Healthy snacks and nutrition provided in the office
Dinner provided when working late from the office
5% matched pension
Equipment and software provided
Support for learning & development
Up to 40 days of annual leave per year, made up of 28 days' standard annual leave plus the option to purchase up to 12 additional days, on top of 8 bank holidays
No internal meetings before 10am unless urgent
No Friday internal meetings unless urgent
Regular team breakfasts, lunches and socials
Community-building events and meetups online and offline
Diverse, wellness- and inclusion-focused team culture
London office collaboration two days a week