Suvera

Customer Success Manager

• Own a portfolio of GP practices and primary care networks (PCNs)
• Ensure partners get the support they need from Suvera’s recall platform
• Get newly signed practices live and confident in partnership with the Implementation and Onboarding team
• Re-engage practices that have gone quiet during onboarding
• Drive adoption and deliver training to practice teams
• Monitor usage and satisfaction, identify trends and act early
• Own renewals and upsells and identify expansion opportunities
• Support complaints and incidents and share findings with practices
• Visit practices in person and run customer reviews demonstrating impact
• Share customer feedback with Product, Operations and the wider team
• Keep HubSpot and Notion up to date
• Build Client Success playbooks and support the wider team
• Collaborate with Partnerships, Product, Implementation and Onboarding teams
• Report to the Co-Founder and Commercial Director, Will Gao

Explore Client Success Lead at Suvera. Review requirements and application details.

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Client Success Lead