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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading cross-functional project teams in Interactive Response Technology (IRT) while managing client expectations, project timelines, and team performance. Proficient in facilitating meetings, assessing project risks, and driving process improvements to ensure client satisfaction and project success.
Highest-signal resume keywords
Interactive Response Technology (IRT)Project ManagementClient Relationship ManagementRisk AssessmentTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project SchedulingUser Acceptance Testing (UAT)Process ImprovementAnalytical ThinkingCreative Problem-Solving
Soft Skills
Interpersonal SkillsCommunication SkillsTime ManagementOrganizational SkillsAttention to Detail
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Client SatisfactionCross-Functional Team LeadershipCapacity ManagementCompliance EfficiencyTraining and Development
About the role
Key responsibilities & impact- Lead a cross-functional project team delivering Interactive Response Technology (IRT) for randomization and drug supply management
- Manage client expectations regarding timelines, delivery, scope, and responsibilities
- Lead client kickoff meetings and support specification review meetings
- Manage project schedules and scope; track tasks required for on-time client user acceptance testing (UAT)
- Facilitate internal and external meetings; set agendas, share minutes, and drive action items
- Assess project risks and escalate issues through established communication pathways
- Drive study and team resourcing
- Ensure client satisfaction through project build and maintenance, coordinating with customer care, management, and business development
- Identify and assist with services process improvements
- Provide client-driven feedback to Product and Services Solutions for new features and initiatives
- Delegate and oversee tasks for associate project managers
- Travel to client sites for meetings and user training
- Lead team efforts toward capacity, compliance efficiency, quality, and engagement targets
- Serve as primary client contact from contract award through system deactivation and archival
- Own project timelines, quality, team utilization, and on-time delivery
- Support training and development of new team members
- Directly manage and supervise team members; delegate work and monitor progress
- Collaborate on performance management, development, feedback, and learning opportunities
- Collaborate with League Leadership on study assignments
- Participate in hiring decisions and process improvements
- Serve as an internal escalation point and partner with Solutions, Talent & Culture, and Learning & Development
- Support Issue Management and perform other related duties as required
Requirements
What you’ll need- Bachelor's degree or equivalent experience required
- Interpersonal and communication skills
- Time management and organizational skill
- Analytical thinking ability
- Creative problem-solving ability
- Attention to detail
- Consultative skills
- At least two years of experience in IRT or related field preferred