Suvoda

Team Lead

• Oversee the Payment Implementation Team translating customer documents and requirements into payable activities within payment platforms
• Ensure service level agreements are met, quality controls are in place, and mitigation measures are established
• Directly manage team members and monitor individual performance metrics
• Manage the implementation queue and assign priorities to meet SLA requirements
• Review unique payment requests and large-scale updates for feasibility
• Serve as a client and internal Operations escalation point
• Support Relationship Management with customer engagement, resource and capacity planning, escalations, metrics, and reporting
• Collaborate with Project Management on prioritization, resource planning, and subject-matter-expert support
• Ensure process compliance and audit-ready documentation
• Verify interpretation of contracted terms and rates
• Develop and monitor controls across Implementation and Verification Teams
• Establish and enhance auditing and monitoring checklists and procedures
• Coach and develop team members through one-on-one and team meetings
• Maintain and deliver training programs
• Identify clinical-trial industry trends and therapeutic and country-specific payment nuances
• Define and enforce output, accuracy, workflow tracking, and reporting parameters

Team Lead, Payment Implementation

Project Manager

• Work as part of a cross-functional project team responsible for delivering Interactive Response Technology (IRT) for randomization and drug supply management in clinical trials
• Liaise with clients to discuss requirements, handle issues, provide status updates, and answer questions
• Design IRT solutions based on clinical protocols, Suvoda proposals, and client discussions
• Document requirements and participate in internal and external specification review meetings
• Assist with client reviews of IRT specifications and supporting documents
• Manage project schedules, scope, milestones, team schedules, and task assignments
• Assist with UAT planning, test script development, data setup, and client UAT support
• Provide protocol-specific support after go-live
• Ensure client satisfaction during project build and maintenance
• Provide system training through in-person and web meetings and user manuals
• Provide telephone and email support to global system users
• Travel to client sites for meetings and user training
• Perform other related duties as required

Associate Project Manager II

Analyst

• Analyze client requirements and existing system configurations to calculate the financial components of client contracts
• Effectively manage the change order queue from initial request to final execution
• Manage the input of study specifications within budget calculators
• Analyze client requirements to calculate the financial components of client proposals
• Prepare, edit and/or customize change orders to accurately reflect changes in assumptions and budget summaries
• Ensure change orders are consistent with pricing/financial terms outlined in customer master agreements and applicable change order templates
• Schedule and lead Change Order Alignment calls with project teams
• Communicate with Project Teams and Finance to support timely and accurate delivery of change orders
• Notify Legal of customer changes to legal terms in draft Change Orders, incorporate Legal feedback, and manage customer discussions
• Send fully approved Change Orders for signature and ensure executed Change Orders are saved appropriately
• Perform other duties, assignments, or special projects as needed

Pricing & Contracts Analyst

SDET

• Ensure the correct functioning of clinical trial software with focus on patient safety and integrity of clinical study data
• Verify that requirements are clear, testable, and consistent with the clinical trial protocol
• Ensure all activities and deliverables comply with Suvoda processes and procedures
• Develop validation plans according to a risk-based testing methodology
• Author and/or manage the completion of all validation related deliverables on each project
• Author and execute test scripts
• Document defects and track resolution
• Perform other related duties as required
• Coordinate and monitor all testing tasks on a new study build or change control when serving as Lead Project Tester
• Oversee day-to-day project tasks of software testing team members assigned to the project
• Serve as main point of contact for all testing-related requests and questions on a project
• Ensure on-time delivery of assigned new study builds with a focus on quality and risk management

Software Test Engineer II

Pricing Analyst

• Analyze client requirements and existing system configurations to calculate the financial components of client contracts
• Manage the change order queue from initial request to final execution
• Manage the input of study specifications within budget calculators
• Analyze client requirements to calculate the financial components of client proposals
• Prepare, edit and/or customize change orders to reflect changes in assumptions and budget summaries
• Ensure change orders are consistent with pricing/financial terms in customer master agreements and applicable templates
• Schedule and lead Change Order Alignment calls with project teams
• Communicate with Project Team and Finance to support timely and accurate delivery of change orders
• Notify Legal of customer changes to legal terms, incorporate feedback, and manage customer discussions
• Send approved Change Orders for signature and ensure executed Change Orders are saved appropriately
• Perform other duties, assignments, or special projects as needed