Payment Operations Analyst

Swan

. Own payment operations exceptions and incidents from first alert to root cause .

Posted 11/9/2026full-timeParis • FranceMid-LevelSenior💰 €48 - €56 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payment operations, including incident management, transaction resolution, and automation implementation. Proficient in using AI tools and data analysis to enhance operational efficiency and support customer-facing teams.

Highest-signal resume keywords

Payment Operations ManagementIncident ResolutionAI Tools UtilizationData Analysis with BI ToolsPayments or Banking Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementTransaction ResolutionAutomation ImplementationSQLReconciliationClearingSettlementChargeback HandlingPerformance ReportingAI Agent Feedback

Soft Skills

Analytical ThinkingClear CommunicationJudgment on Edge CasesOwnershipTeam Collaboration

Tools & Technologies

MetabaseAI AgentsBanking Operations ToolsEfficiency & AI Automation Tools

Industry Keywords

PaymentsBankingPSPEMICard ProcessingMastercardDirect DebitsCredit TransfersCard DisputesPhysical Card Stock

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own payment operations exceptions and incidents from first alert to root cause
Resolve banking transaction incidents involving credit transfers, direct debits, and cards
Coordinate with Engineering, Compliance, Product, partner banks, card processors, Mastercard, and card manufacturers
Investigate, reconcile, control, and document cases using AI agents
Provide feedback to improve AI agents
Request, test, and implement automation with Banking Operations and Efficiency & AI Automation teams
Act as payment expert for Customer Support, Product Implementation Managers, and Product Managers
Handle card disputes, chargebacks, and physical card stock
Perform clearing, settlement, reconciliation, Level-1 payment-flow, and cantonnement controls
Produce Mastercard and X-Pay performance and fee reports
Lead improvement projects and share learnings with the team

Requirements

What you’ll need

Experience using AI tools in work and understanding their limits
Rigorous and analytical, with good judgment on edge cases and escalation
Comfortable with data and BI tools such as Metabase
SQL is a plus
Clear written and verbal communication
Ownership in a small team with broad scope
Fluent in English
French is a plus
Payments or banking background (PSP, EMI, bank) is a plus

Benefits

Comp & perks

25 days holidays + RTT
Swile meal vouchers
Monthly mobility package
Alan health and welfare insurance
Discounts on ClassPass and Gymlib sports and wellness subscriptions
Access to Moka Care for mental health and wellness
Hybrid remote policy: work from home 2 days per week
Annual company offsite