Account Manager

Swank Motion Pictures, Inc.

. Develop and maintain strong relationships with customers to maximize program utilization and customer satisfaction.

Posted 11/5/2026full-timeSt. Louis • Missouri • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and fulfillment capabilities, with a focus on relationship building, process improvement, and accurate data management. Proficient in utilizing CRM systems and Microsoft Office to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Relationship ManagementData Entry AccuracyProcess Improvement ImplementationOrganizational SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceOrder FulfillmentData ManagementProcess ImprovementContract Renewal Support

Soft Skills

AdaptabilityAttention to DetailCollaborationCommunicationSolution-Oriented Mindset

Tools & Technologies

CRM SystemsMicrosoft Office

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SatisfactionProgram UtilizationPromotional MaterialsTeam CollaborationHigh-Volume Data Entry

About the role

Key responsibilities & impact

Develop and maintain strong relationships with customers to maximize program utilization and customer satisfaction.
Respond to customer inquiries within 24 hours, ensuring timely resolution of issues.
Support contract renewals in collaboration with the Account Executive, ensuring 100% renewal completion each quarter.
Provide customers with regular program updates, including movie selections, promotional materials, and new releases.
Suggest and implement process improvements regularly to enhance customer service and order fulfillment.
Stay adaptable to changes in technology, products, and processes, demonstrating a commitment to continuous learning.
Collaborate with Account Executives, Customer Relationship Managers, and internal teams to address customer concerns and drive business success.
Actively participate in team meetings and brainstorming sessions, contributing to a positive, solution-oriented environment.
Process customer orders with 98% accuracy, ensuring fulfillment within 5 business days.
Maintain accurate data in the CRM system, with 100% accuracy in monthly updates.
Assist with various departmental projects to move initiatives forward.
Ensure timely and accurate entry of short content details into the system.

Requirements

What you’ll need

Minimum of two years of experience in customer service and fulfillment.
Strong organizational skills, problem-solving abilities, and adaptability in handling multiple projects and customers at the same time.
Proven ability to develop strong customer relationships and improve customer satisfaction and loyalty.
Strong attention to detail, ability to manage high-volume data entry, and comfort with technology, including Microsoft Office and CRM systems.
Bachelor’s degree required.
Reports to the Vice President of Distribution Partnerships.

Benefits

Comp & perks

Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
401k plan with employer match
Competitive paid time off: vacation, personal time, holidays and winter break
Ability to work remotely 1 day per week
Company sponsored volunteer & community outreach opportunities
Organizational growth potential through our company sponsored online learning platform