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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong knowledge of mortgage lending regulations, including FNMA/FHLMC servicing guidelines, and possesses extensive experience in loan servicing, default, foreclosure, and bankruptcy processes. Exhibits excellent communication, organization, and analytical skills to effectively manage borrower inquiries and ensure compliance with regulatory requirements.
Highest-signal resume keywords
Mortgage Loan Servicing ExperienceRegulatory Compliance KnowledgeDefault/Foreclosure/Bankruptcy ExperienceStrong Analytical SkillsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Lending RegulationsLoan ServicingDefault ManagementForeclosure ProcessesBankruptcy ProceduresEscrow AnalysisDocument CreationMath CalculationsReport DevelopmentResearch Skills
Soft Skills
Attention to DetailOrganization SkillsInterpersonal SkillsPrioritization SkillsConfidentiality
Tools & Technologies
Microsoft WordMicrosoft ExcelOffice EquipmentSpecialized Software
Industry Keywords
FNMAFHLMCInvestor ComplianceRegulatory RequirementsLoan-Level ActivitiesSub-Servicer MonitoringLoss MitigationEscrow ShortagesCustomer Service RequestsSLA Compliance
About the role
Key responsibilities & impact- Provide support and assistance in all aspects of loan servicing.
- Monitor third-party service providers by reviewing, researching, and documenting loan-level activities to ensure investor/regulatory compliance.
- Research and answer borrower and branch questions related to loan servicing.
- Monitor and review mortgage sub-servicer’s early collection efforts for compliance with investor/regulatory requirements and contract SLA’s.
- Research and respond to borrower/branch inquiries related to servicing.
- Review mortgage sub-servicer’s loss mitigation efforts for compliance with investor/regulatory requirements and contract SLA’s.
- Review loans referred to foreclosure to determine compliance with investor/regulatory requirements.
- Review loans in bankruptcy to determine whether all steps were performed timely and according to investor/regulatory requirements.
- Review FHA and conventional insured mortgage claims made by the sub-servicer for accuracy and completeness.
- Review escrow analyses to determine causes of escrow shortages and overages.
- Review monthly invoices from the sub-servicer.
- Review customer service requests to the sub-servicer for timeliness and accuracy of responses to borrowers.
- Develop and maintain reports on sub-servicer monitoring and inquiries to document review activities.
Requirements
What you’ll need- Some college courses in Accounting, Bookkeeping, Business, related field and/or equivalent work related experience.
- At least four to five (4-5) years’ progressive responsibilities in mortgage loan and collections servicing experience.
- Experience in default/foreclosure/bankruptcy preferred.
- Strong working knowledge of mortgage lending regulations to include FNMA/FHLMC servicing guidelines.
- Strong ability to focus on details, demonstrate accuracy, and maintain a high level of confidentiality.
- Strong knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
- Excellent communication (verbal and written), organization and interpersonal skills in order to interact professionally and effectively with all staff, borrowers, and financial institution personnel.
- Basic understanding of Accounting principles and the ability to perform math calculations.
- Ability to accurately create documents using Microsoft products such as Word and Excel and be able to quickly learn specialized software.
- Strong organization and prioritization skills in order to work on multiple tasks simultaneously.
- Strong analytical and research skills in order to evaluate and resolve problems.
- Ability to operate office equipment including a calculator/number pad by touch, copy machine, fax, computer, and all appropriate printers.
- Able to sit for long periods of time compiling data, entering and updating information, and other sedentary duties.
- Able to lift and carry 10-20 lbs. of copy paper, computer equipment, or other office materials and supplies.
- Able to climb and stoop with filing, researching, and other related activities.
- SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
- SWBC does not hire tobacco users as allowed by law.
Benefits
Comp & perks- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program