SWBC

Representative

• Analyze updates by reviewing, researching, and verifying flood insurance updates, including payments on escrow flood loans
• Interpret, sort, and verify insurance data accuracy
• Make outbound calls and research insurance carrier websites to verify and update insurance coverage
• Enter, edit, or modify insurance information in AS400, LPS, Citrix, FiServ, MSP, and other client database systems
• Review and research insurance updates for FEMA and NFIP compliance, flood adequacy, timing notifications, private investors, and escrow payment disbursements
• Adjust flood insurance lines based on reports, documents, or AS400 history and update the FI system of record
• Resolve escrow disbursement discrepancies by researching loans and contacting insurance agencies or companies
• Examine and process flood exception reports and resolve out-of-sync conditions using internal and external systems
• Review private insurance flood policy jackets against regulatory guidelines
• Process client-specific reports and exceptions requiring manual flood coverage review using calculators, appraisals, and cost evaluations
• Save documents to loan files for audit purposes

Flood Reporting Representative

Product Manager

• Define and own the strategic direction, vision, and multi-year roadmap for assigned product portfolios
• Identify market opportunities, competitive threats, customer needs, and emerging industry trends to inform investment decisions
• Align product strategy with company objectives, financial targets, and growth initiatives
• Establish portfolio priorities and make investment tradeoff decisions across competing opportunities
• Ensure product roadmaps align with customer value, revenue growth, operational efficiency, and strategic objectives
• Own product business outcomes, including revenue growth, adoption, retention, customer satisfaction, profitability, and market share
• Develop and refine pricing, packaging, monetization, and commercialization strategies
• Partner with Finance and Executive Leadership on business cases, product investments, and return-on-investment analysis
• Define success metrics and review portfolio performance to identify growth and optimization opportunities
• Drive product lifecycle decisions, including launches, modernization, expansion, and retirement strategies
• Oversee go-to-market strategy and launch readiness for major product initiatives
• Partner with Marketing, Sales, Customer Success, and Operations to drive product adoption and commercialization
• Lead market research, competitive intelligence, and customer discovery efforts
• Incorporate customer feedback, industry insights, and market data into product planning and prioritization
• Lead, coach, develop, and evaluate a team of Product Managers and a Product Designer
• Create a high-performance culture focused on accountability, customer outcomes, continuous improvement, and professional growth
• Establish expectations, operating rhythms, and quality standards for the Product organization
• Identify organizational capability gaps and develop succession and talent growth plans
• Remain actively involved in product discovery, prioritization, roadmap decisions, and strategic initiatives
• Review and challenge assumptions, business requirements, customer problems, and proposed solutions
• Guide teams in developing features, epics, business cases, and requirements aligned with business and customer objectives
• Support complex initiatives requiring executive alignment, cross-functional coordination, or significant organizational change
• Remove organizational barriers and escalate issues that may impact execution or business outcomes
• Ensure product teams maintain backlog discipline, strategic alignment, and execution excellence
• Influence and align stakeholders across Engineering, Architecture, Finance, Compliance, Operations, Marketing, Legal, Sales, and Customer Success
• Communicate strategy, priorities, tradeoffs, risks, and performance updates to executive and cross-functional audiences
• Represent Product Management in executive planning, strategic reviews, and company-wide initiatives

Director of Product Management

• Define and own the strategic direction, vision, and multi-year roadmap for assigned product portfolios.
• Identify market opportunities, competitive threats, customer needs, and emerging industry trends to inform investment decisions.
• Align product strategy with company objectives, financial targets, and growth initiatives.
• Establish portfolio priorities and make investment tradeoff decisions.
• Own product business outcomes, including revenue growth, adoption, retention, customer satisfaction, profitability, and market share.
• Develop and refine pricing, packaging, monetization, commercialization, and go-to-market strategies.
• Partner with Finance and Executive Leadership on business cases, product investments, and return-on-investment analysis.
• Define success metrics and review portfolio performance to identify growth and optimization opportunities.
• Drive product lifecycle decisions, including launches, modernization, expansion, and retirement.
• Oversee go-to-market strategy and launch readiness for major product initiatives.
• Partner with Marketing, Sales, Customer Success, and Operations to drive product adoption and commercialization.
• Support strategic customer engagements, executive briefings, and key client discussions.
• Lead market research, competitive intelligence, and customer discovery efforts.
• Monitor market trends, competitor activity, regulatory changes, and customer needs.
• Lead, coach, develop, and evaluate a team of Product Managers and a Product Designer.
• Create a high-performance culture focused on accountability, customer outcomes, continuous improvement, and professional growth.
• Remain actively involved in product discovery, prioritization, roadmap decisions, and strategic initiatives.
• Guide teams in developing features, epics, business cases, and requirements aligned with business and customer objectives.
• Support complex initiatives requiring executive alignment, cross-functional coordination, or significant organizational change.
• Remove organizational barriers and escalate issues affecting execution or business outcomes.
• Ensure product teams maintain backlog discipline, strategic alignment, and execution excellence.
• Influence and align stakeholders across Engineering, Architecture, Finance, Compliance, Operations, Marketing, Legal, Sales, and Customer Success.
• Communicate strategy, priorities, tradeoffs, risks, and performance updates to executive and cross-functional audiences.
• Represent Product Management in executive planning, strategic reviews, and company-wide initiatives.

General

• Coordinate and manage workers' compensation claims from initial injury reporting through resolution and closure
• Serve as the primary liaison between client companies, injured employees, insurance carriers, claim adjusters, medical providers, payroll, HR, and internal stakeholders
• Educate clients and injured employees on workers' compensation procedures, reporting requirements, return-to-work programs, available resources, and responsibilities
• Provide customer service and guidance regarding required protocols, next steps, and claim-related obligations
• Coordinate claim documentation, wage reporting, claim-related communications, and return-to-work activities
• Monitor claim progress and collaborate with carriers, adjusters, employers, and medical providers to facilitate efficient claim resolution
• Review claim status with carriers and adjusters
• Participate in client claim reviews
• Assist with collecting and analyzing claims history, loss trends, and risk-related information
• Maintain accurate claim records, documentation, and reporting
• Perform other duties as assigned

Claims Management Specialist

Technical Program Manager

• Act as a bridge between operational teams, internal engineering resources, and third-party tool providers to build, improve, and manage internal tooling solutions
• Oversee a technical roadmap for internal tooling initiatives, including prioritization, resourcing, and requirements
• Build and maintain relationships with internal and external partners
• Establish communication plans, coordinate stakeholders, track progress, identify risks, steward frameworks and governance structures, and implement solutions for successful execution
• Develop and implement process improvements, automation opportunities, and operational efficiencies through innovative solutions and best practices
• Analyze business processes, performance metrics, and operational data to identify trends, risks, and continuous-improvement opportunities
• Drive operational and technical goal-planning processes
• Establish status-tracking mechanisms and communicate progress, risks, and priorities across the organization
• Operate effectively with minimal day-to-day direction in a fast-paced, ambiguous environment
• Perform all other duties as assigned

Flood Reporting Representative

Director of Product Management

Director of Product Management

Claims Management Specialist

Technical Program Manager II – Operations