Technical Program Manager II – Operations

SWBC

. Act as a bridge between operational teams, internal engineering resources, and third-party tool providers to build, improve, and manage internal tooling solutions .

Posted 9/16/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $102,991 - $164,788 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Program Management with a focus on Operations and Technology, driving operational excellence and process improvements. Proficient in stakeholder management, communication, and analytical problem-solving within fast-paced environments.

Highest-signal resume keywords

Program ManagementOperational ExcellenceStakeholder ManagementProcess ImprovementPMP Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Process ImprovementData AnalyticsPerformance MetricsGovernanceChange ManagementTechnical SystemsSoftware Development ConceptsFeature Launch SupportOperational Readiness ProgramsExecutive Communications

Soft Skills

Verbal CommunicationWritten CommunicationFacilitationNegotiationRelationship ManagementAnalytical ThinkingProblem-SolvingCritical ThinkingDecision-MakingOrganizational Skills

Tools & Technologies

Microsoft Office SuitePowerPointExcelWordDashboardsStatus ReportingProductivity Tools

Certifications & Qualifications

PMP Certification

Industry Keywords

PaymentsFinancial ServicesMoney MovementCard ProcessingACHRegulatory Compliance

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Act as a bridge between operational teams, internal engineering resources, and third-party tool providers to build, improve, and manage internal tooling solutions
Oversee a technical roadmap for internal tooling initiatives, including prioritization, resourcing, and requirements
Build and maintain relationships with internal and external partners
Establish communication plans, coordinate stakeholders, track progress, identify risks, steward frameworks and governance structures, and implement solutions for successful execution
Develop and implement process improvements, automation opportunities, and operational efficiencies through innovative solutions and best practices
Analyze business processes, performance metrics, and operational data to identify trends, risks, and continuous-improvement opportunities
Drive operational and technical goal-planning processes
Establish status-tracking mechanisms and communicate progress, risks, and priorities across the organization
Operate effectively with minimal day-to-day direction in a fast-paced, ambiguous environment
Perform all other duties as assigned

Requirements

What you’ll need

Bachelor's degree from an accredited four-year college or university in a technology related field preferred
Minimum of five (5) years of professional experience in Program Management, with a focus on Operations or Technology use cases
Minimum of five (5) years of experience leading complex cross-functional initiatives and influencing stakeholders across multiple business functions
Experience managing programs and projects involving executive-level stakeholders and organizational priorities
Demonstrated ability to drive operational excellence, business process improvement, governance, and change management initiatives
Strong verbal and written communication, facilitation, negotiation, presentation, and relationship management skills
Proven ability to influence outcomes without direct authority and drive accountability across teams
Strong analytical, problem-solving, critical-thinking, and decision-making capabilities
Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and competing business needs
Experience creating executive communications, dashboards, status reporting, and performance metrics
Advanced proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, and related productivity tools
Ability to operate independently in ambiguous environments while maintaining strong attention to detail and execution excellence
PMP certification or related project/program management certification is preferred
Experience within the payments, financial services, money movement, card processing, or ACH industry is preferred
Familiarity with coding languages, technical systems, software development concepts, or data analytics tools is preferred
Experience supporting feature launches, operational readiness programs, or PMO organizations is preferred
Experience mentoring team members and promoting program management best practices is preferred
Knowledge of applicable laws and regulations impacting financial services or payment-processing environments is preferred
Ability to pass pre-employment drug testing
Must not be a tobacco user, as allowed by law

Benefits

Comp & perks

Competitive overall compensation package
Work/Life balance
Employee engagement activities and recognition awards
Years of Service awards
Career enhancement and growth opportunities
Emerging Professionals and Mentor Program
Continuing education and career certifications
Variety of healthcare coverage options
Traditional and Roth 401(k) retirement plans
Lucrative Wellness Program
Additional incentive compensation may be available as commission or performance bonus