Enablement Director

Sweed POS

. Own onboarding and ongoing enablement across Sales, Customer Experience, and Support .

Posted 11/6/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and scaling enablement programs within B2B SaaS environments, focusing on onboarding, training, and certification development. Proficient in utilizing LMS platforms and Gong for effective training delivery and performance analysis.

Highest-signal resume keywords

B2B SaaS Enablement ProgramsOnboarding DevelopmentLMS AdministrationGong UtilizationTraining Material Adaptation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Onboarding PlansTraining DevelopmentCertification ProgramsAssessment CreationSales PlaybooksProduct Knowledge TrainingTroubleshooting TrainingCustomer CommunicationScorecard AnalysisReporting

Soft Skills

Strong Writing SkillsFacilitation SkillsCustomer FocusAdaptabilityClear Communication

Tools & Technologies

GongLearning Management System (LMS)

Industry Keywords

Sales EnablementCustomer ExperienceCustomer SuccessAccount ManagementB2B

About the role

Key responsibilities & impact

Own onboarding and ongoing enablement across Sales, Customer Experience, and Support
Build role-specific onboarding plans with milestones, assessments, and ramp expectations
Translate product releases into customer-value messaging, training, FAQs, demos, and guidance
Create and maintain Sales playbooks, talk tracks, videos, objection-handling tools, competitive positioning, negotiation, and closing resources
Develop training for account management, customer success, and customer service teams
Build Support training covering product knowledge, troubleshooting, escalation paths, and customer communication
Scale certification programs and scorecards, establish assessments, and identify coaching needs
Configure and use Gong playbooks, scorecards, and reporting to analyze conversations and coaching priorities
Evaluate and implement an LMS, including course structures, learning paths, assessments, reporting, administration, and adoption
Create and maintain courses, playbooks, videos, quizzes, and certifications
Establish product education and release-communication cadence with Product and customer-facing leaders
Assess existing programs, set priorities and outcomes, and close enablement gaps
Report to the VP of Growth & RevOps and collaborate with Sales, CX, Support, Product, Product Marketing, RevOps, and managers
Occasional travel for customer visits, industry events, or team collaboration

Requirements

What you’ll need

Experience building and scaling enablement programs in a B2B SaaS organization
Experience adapting training and materials for Sales, Customer Experience, and Support roles
Experience personally building onboarding, training, playbooks, or certification programs
Hands-on experience evaluating, configuring, launching, administering, and improving LMS platforms
Strong writing and facilitation skills
Experience defining readiness standards, developing assessments, scaling certification programs, and setting time-to-productivity expectations
Hands-on experience using Gong for call analysis, scorecards, playbooks, and reporting
Ability to explain technical features in terms of customer problems, use cases, and business value
Experience demonstrating measurable behavior or business-result improvements
Ability to align stakeholders and move work forward across departments
Ability to set direction and deliver work independently
Curiosity about customers and ability to learn a complex product
Ownership, practical thinking, customer focus, adaptability, and clear communication
Must be based in the United States
Eastern or Central time zone preferred

Benefits

Comp & perks

Medical, dental, vision, and additional health insurance options
Paid parental leave
Generous PTO and paid company-observed holidays
Remote work environment with occasional travel
Significant autonomy over program design and structure
Close collaboration with leadership, Product, and RevOps
Competitive compensation