Senior People Operations Manager

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. Serve as the company’s sole People Operations lead and first point of contact for employees and managers on HR matters across 12 countries .

Posted 9/28/2026full-timeSan Francisco • California • United StatesSenior💰 $100,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in People Operations, including multi-country HR management, employee relations, and compliance with local employment laws. Proficient in onboarding, performance management, and payroll administration, with a strong focus on data integrity and HRIS management.

Highest-signal resume keywords

Multi-Country HR ManagementEmployee Relations InvestigationHRIS AdministrationPayroll AdministrationUS Employment Law Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingPerformance ManagementEmployee RelationsPayroll ProcessingHRIS ManagementData AnalysisCompliance MonitoringImmigration ProcessesISO Certification SupportDocumentation Management

Soft Skills

Effective CommunicationEmpathyOrganizational SkillsDiscretionTrust Building

Tools & Technologies

BambooHRGoogle SheetsExcel

Certifications & Qualifications

PHRSPHRSHRM-CPSHRM-SCP

Industry Keywords

PEOEOREmployment LawEmployee HandbookRetention AnalysisEngagement InitiativesWork AuthorizationVisa CoordinationFinal Pay CoordinationExit Interviews

About the role

Key responsibilities & impact

Serve as the company’s sole People Operations lead and first point of contact for employees and managers on HR matters across 12 countries
Own end-to-end onboarding, including offer paperwork, pre-boarding, orientation and 30/60/90-day check-ins
Advise on employee relations matters; conduct investigations, document outcomes and resolve concerns in line with local law
Run the performance management cycle, including annual reviews, calibration support and performance improvement plans
Coach managers on effective feedback
Partner with Finance and payroll providers to support accurate, timely multi-country payroll
Collect and validate payroll inputs and resolve discrepancies
Administer and maintain the HRIS as the source of truth for employee data
Ensure data integrity, manage system updates and integrations, and produce headcount and people reports
Manage PEO and EOR relationships, including service issues, renewals, compliance questions and escalations
Administer benefits, including open enrollment, vendor management, employee questions and benchmarking
Manage offboarding, exit interviews, final pay coordination and documentation
Analyze exit trends to identify retention risks and opportunities
Design and lead engagement initiatives, including surveys, recognition programs and virtual and in-person events
Maintain the employee handbook, country-specific policies and HR processes
Monitor employment law changes and maintain compliance across operating countries
Support compensation reviews, promotions and leave administration with leadership and Finance
Perform other duties as needed

Requirements

What you’ll need

6+ years of progressive HR experience, including at least 3 years as an HR generalist or manager
Experience as a solo or small-team HR lead is ideal
Experience supporting a distributed, multi-country workforce across 12 countries
Experience working with PEOs and/or EORs
Strong working knowledge of US employment law and familiarity with employment practices in Europe and APAC
Ability to research local requirements quickly
Hands-on experience administering an HRIS; BambooHR is a plus
Experience supporting multi-country payroll
Sound judgment handling sensitive employee relations matters with discretion, empathy and objectivity
Self-directed and highly organized, able to prioritize competing demands and deliver without a larger team
Excellent written and verbal communication skills and ability to build trust across cultures and time zones
Comfort working with Google Sheets or Excel to maintain records, spot trends and create reports
Flexibility to occasionally work outside standard hours for colleagues in other time zones
Experience supporting ISO certification and surveillance audits, such as ISO 9001 or ISO/IEC 27001
Ability to keep training, competency and onboarding records audit-ready and maintain people-related controls and documentation
Experience administering immigration and work authorization processes
Form I-9/E-Verify compliance experience
Experience coordinating US visa and green card cases, such as H-1B, TN, O-1 and PERM, with outside immigration counsel
Experience supporting work permits and visas for international hires and business travel
Bachelor's degree in Human Resources, Business or a related field, or equivalent experience
PHR/SPHR or SHRM-CP/SCP certification is a plus
Experience in a technology company is a plus

Benefits

Comp & perks

Flexible work environment with work-from-home days each week
Flexible vacation
Competitive salary and benefits packages
Stock options
Tech talks
Mentorship programs
Employee events
Growth and learning opportunities
Work closely with an international team of scientists, engineers, platform architects, programmers, executive staff and professionals