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People Operations

• Serve as the company’s sole People Operations lead and first point of contact for employees and managers on HR matters across 12 countries
• Own end-to-end onboarding, including offer paperwork, pre-boarding, orientation and 30/60/90-day check-ins
• Advise on employee relations matters; conduct investigations, document outcomes and resolve concerns in line with local law
• Run the performance management cycle, including annual reviews, calibration support and performance improvement plans
• Coach managers on effective feedback
• Partner with Finance and payroll providers to support accurate, timely multi-country payroll
• Collect and validate payroll inputs and resolve discrepancies
• Administer and maintain the HRIS as the source of truth for employee data
• Ensure data integrity, manage system updates and integrations, and produce headcount and people reports
• Manage PEO and EOR relationships, including service issues, renewals, compliance questions and escalations
• Administer benefits, including open enrollment, vendor management, employee questions and benchmarking
• Manage offboarding, exit interviews, final pay coordination and documentation
• Analyze exit trends to identify retention risks and opportunities
• Design and lead engagement initiatives, including surveys, recognition programs and virtual and in-person events
• Maintain the employee handbook, country-specific policies and HR processes
• Monitor employment law changes and maintain compliance across operating countries
• Support compensation reviews, promotions and leave administration with leadership and Finance
• Perform other duties as needed

Senior People Operations Manager