Junior Customer Care Analyst – Position for Persons with Disabilities (PwD)

Swile

. Provide customer support through channels such as phone, email, chat, and social media, ensuring a positive experience .

Posted 10/27/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication and problem-solving skills, with a focus on enhancing service quality and customer experience. Proven ability to work collaboratively across departments to resolve complex issues and implement process improvements.

Highest-signal resume keywords

Customer Support ExperienceStrong Communication SkillsCritical-Thinking SkillsSolution-Oriented MindsetTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationGood ListeningProblem-SolvingAbility to Work Under DeadlinesEnjoy Working as Part of a Team

Industry Keywords

Customer CareCustomer ServiceCustomer ExperienceCustomer SupportService Quality

About the role

Key responsibilities & impact

Provide customer support through channels such as phone, email, chat, and social media, ensuring a positive experience
Record, monitor, and resolve customer requests, complaints, and questions effectively and efficiently
Support information updates and clarify questions about products and services
Work with other company departments to resolve more complex issues or escalate cases when necessary
Identify opportunities to improve customer service processes and suggest actions to enhance service quality
Identify opportunities and implement strategies appropriate to the company’s current needs and challenges

Requirements

What you’ll need

At least one year of experience in customer care, customer service, customer experience, customer support, or a related area
Strong communication skills and comfortable handling customer interactions by phone
Demonstrated ability to work with deadlines and targets
Critical-thinking skills
Solution-oriented mindset
Enjoy working as part of a team
Enjoy solving complex problems
Effective communication skills
Ability to work across different contexts and scenarios
Good listener

Benefits

Comp & perks

Highly attractive flexible benefits package to use as you choose—including meals, food, mobility, culture, education, and more—through the Swile card
Bonus
Mobility allowance
Health and dental insurance with no copayments
TotalPass (access to leading gyms and studios)
English classes
Prescription medication allowance
Emotional well-being support (free therapy sessions with one of our partners)
Swile Shop (discounts at more than 1,100 stores and restaurants)