Swile

Customer Success Manager

• Update, organize, and support the creation of materials in Google Slides
• Record product, CRM, and dashboard demos to support training and communications
• Understand workflows and processes designed in Figma and transform them into more instructional and actionable materials
• Explore AI tools and propose ideas to improve efficiency

Customer Success Analyst, Onboarding Focus

Social Media Manager

• Support the planning and execution of the social media editorial calendar
• Create and adapt content for Instagram, LinkedIn, TikTok, Threads, and other channels
• Monitor trends, formats, memes, and relevant topics to identify content opportunities
• Participate in creating posts, short-form videos, Stories, carousels, Reels, and real-time content
• Support the production of content specifically for Threads
• Perform basic video and image editing for social media
• Create clips, captions, simple animations, and format adaptations
• Support the creation of scripts, copy, headlines, and captions
• Contribute ideas for campaigns, activations, seasonal dates, and special projects
• Support social media monitoring and community engagement
• Track comments, messages, and interactions, flagging relevant topics for the team
• Support the analysis of post performance and the organization of learnings
• Research references, competitors, and content best practices
• Collaborate with the Marketing, Communications, People, and other teams at Swile

Customer Success Analyst, Onboarding Focus

Marketing Intern, Social Media