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S
Seasonal Customer Support Representative
Swimoutlet. Respond to customer inquiries via phone, email, SMS/chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing customer inquiries and utilizing internal systems to enhance the customer experience.
Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsMultitasking AbilityE-Commerce FamiliarityTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingAccount ManagementInternal Systems ProficiencyProduct KnowledgeCall Logging
Soft Skills
Team CollaborationTime ManagementPassion for Helping PeopleConstructive Work Environment
Tools & Technologies
E-Commerce PlatformsCommunication Tools
Industry Keywords
Customer InquiriesCall CenterPost-Order SupportCompany RegulationsOnline Training
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, SMS/chat
- Assist customers with product selection, order placement, and post-order concerns
- Look up customer accounts and process orders using internal systems
- Collaborate with the team to improve the customer experience
- Maintain current knowledge of products and company offerings
- Escalate priority issues and log call information according to procedures
- Foster a constructive, team-oriented work environment
- Follow company regulations, policies, and work procedures
- Perform other assigned duties and projects
Requirements
What you’ll need- Previous experience in customer service, call center or a related field (1 year +)
- Excellent written and verbal communication skills
- Ability to multitask and manage time effectively
- Familiarity with e-commerce platforms is a bonus
- Passion for helping people
- Own a private workspace with a door
- Ergonomic desk and chair setup
- Calm workspace with minimal background distractions
- Reliable internet connection
- Ability to troubleshoot minor computer, internet, and phone issues
- Ability to work one of the specified shifts
- Ability to complete paid online training Monday–Friday, 9AM–3PM PST
Benefits
Comp & perks- Supportive and vibrant team culture
- Employee discounts on products
- Continuous training and development opportunities
- Remote work arrangements
- Cool tech gear provided for remote work
- Paid training
- Competitive pay