CRM Operations Coordinator

Swinerton

. Assist in the day-to-day administration, management, and innovation of the CRM system .

Posted 11/5/2026full-timeUnited StatesJuniorMid-Level💰 $38 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CRM system administration, data integrity management, and user training. Proficient in data analytics and reporting, with strong communication skills to support CRM users effectively.

Highest-signal resume keywords

CRM System AdministrationData Integrity ManagementData Analytics ReportingUser Training DevelopmentMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ExperienceData AnalyticsReport CreationCRM System FamiliarityAdvanced Excel KnowledgeAdobe InDesign Skills

Soft Skills

Excellent JudgmentStrong Attention to DetailLogical ThinkingInterpersonal CommunicationProject Management

Tools & Technologies

Cosential CRMMicrosoft Office SuiteCRM Vendor Support

Industry Keywords

MarketingStrategic CommunicationsLibrary ScienceJournalism

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Assist in the day-to-day administration, management, and innovation of the CRM system
Monitor and manage data integrity, edit and correct inaccuracies, and provide feedback on protocols, processes, policies, and procedures
Assist in creating, documenting, and communicating system changes, policies, procedures, and new features
Create, update, and validate reports for data analytics, trade organization rankings, companywide KPIs, executive reporting, and data audits
Assess system/process changes and training needs and provide solutions, support, and guidance for CRM users
Create, maintain, and conduct formal CRM user training programs, materials, and virtual/in-person sessions
Upload, create, and maintain email contact lists for marketing and email campaigns
Assist with planning, implementation, customization, execution, and maintenance of CRM features, workflows, system changes, and new features
Research, troubleshoot, and resolve integration issues, CRM errors, and unexpected system behaviors; facilitate resolution with CRM Vendor Support
Work with BTech on CRM and ERP integration initiatives, configuration changes, system setup, testing, impact assessment, and communicating outcomes
Manage setup of additional Licensed Users and reconcile licenses
Perform other responsibilities as assigned

Requirements

What you’ll need

Bachelor’s Degree in marketing, strategic communications, library science, journalism, or similar degree
2-3 years of database experience
Motivated self-starter
Excellent judgment and works efficiently with minimal oversight
Thinks logically and analytically
Strong attention to the details
Can manage multiple projects and time wisely
Strong written and oral communication skills, especially interpersonal skills
Familiarity with CRM systems, specifically Cosential
Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
Basic skills in Adobe InDesign
Advanced Excel knowledge a plus

Benefits

Comp & perks

Medical
Dental
Vision
401(k) with company matching
Employee Stock Ownership Program (ESOP)
Individual stock ownership
Paid vacation
Paid sick leave
Paid holidays
Bereavement leave
Employee assistance program
Pre-tax flexible spending accounts
Basic term life insurance and AD&D
Business travel accident insurance
Short and long term disability
Financial wellness coaching
Educational assistance
Care.com membership
ClassPass fitness membership
DashPass delivery membership
Additional term life insurance
Long term care insurance
Critical illness and accidental injury insurance
Pet insurance
Legal plan
Identity theft protection
Other voluntary benefit options