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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Human Resources processes, including employee lifecycle management, compliance with employment laws, and effective communication with stakeholders. Proficient in utilizing HR management systems like Workday HCM and report-writing tools to support organizational needs.
Highest-signal resume keywords
Human Resources ManagementWorkday HCM ExperienceEmployee Lifecycle ManagementPHR/SHRM-CP/SHRM-SCP CertificationFederal and State Employment Law Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Report-Writing ToolsHCM Database ManagementCompensation ProcessingOnboarding ProcessesI-9 Work AuthorizationEmployee Records MaintenanceData Analysis in ExcelWorkforce Management SystemsProject and Process ImprovementBackground Screening Coordination
Soft Skills
Interpersonal SkillsCustomer Service OrientationProblem-Solving SkillsOrganizational SkillsEffective Communication
Tools & Technologies
Microsoft OfficeExcelTeamsWorkday HCM
Certifications & Qualifications
PHRSHRM-CPSHRM-SCP
Industry Keywords
Employment LawEmployee RelationsADA ComplianceFLSAFEHA
About the role
Key responsibilities & impact- Support core processes of the Talent First service delivery model and provide high-quality assistance to colleagues
- Evaluate, resolve, escalate, communicate, and track employee requests and concerns
- Maintain, update, and produce information in HCM and related databases
- Provide employee and organization data reports using report-writing tools
- Maintain employee records according to employment law and Company retention policy
- Assist managers and employees with self-service answers
- Support and optimize workforce management systems, processes, and procedures across the employee lifecycle
- Support teammates, Centers of Excellence, and Talent First team members
- Collaborate with Talent Acquisitions and Solutions on nationwide new-hire coordination and deadlines
- Facilitate monthly new-hire orientations
- Complete onboarding processes, maintain HCM documents, initiate pre-boarding, and coordinate I-9, drug and alcohol testing, background screening, access, and equipment requests
- Facilitate voluntary termination processes, including separation paperwork, Payroll notification, and final check procurement
- Coordinate system and application deactivation for leaves of absence and terminations
- Process compensation and job changes through the HCM system and ensure approvals, documentation, accuracy, and communication
- Assist with Preferred Drivers and MVR monitoring programs
- Complete I-9 work authorization reverifications
- Facilitate communications, craft events, client mandates, surveys, and mass craft communications as requested
- Support Benefits with employee inquiries, guidance, and leave-of-absence support
- Archive records and reconcile employee changes including transfers, hires, and terminations
- Answer employee and manager questions about employment policies and benefits
- Monitor vacation and sick-time balances in Workday
- Assist with Preferred Driver, DOT Driver, and Return-to-Work screening and program administration
- Assist Employee Relations Managers with ADA accommodation evaluation and documentation
- Assist management with development check-in reporting
- Manage craft assets and resolve related issues
- Manage weekly and interim check distribution
- Collect and document business requirements for project and process improvement or automation efforts
- Visit job sites and offices as needed
- Complete other assigned responsibilities
Requirements
What you’ll need- Bachelor’s Degree or technical degree in Human Resources, Psychology, Communications, or another related field preferred; or combination of related training and two (2) years of HR-related work experience
- PHR, SHRM-CP, or SHRM-SCP certification preferred
- Working knowledge of Human Resources best practices pertaining to policies and procedures and familiarity with the full employee lifecycle
- Basic knowledge of federal, state, and local employment laws, including FLSA, FEHA, and ADA
- Demonstrated drive to continuously educate self on new employment laws
- Experience in a high-touch customer service capacity
- Experience with HR management systems; Workday HCM experience preferred
- Strong computer skills within Microsoft Office apps, primarily Excel and Teams
- Ability to visit job sites and offices as needed
- Ability to quickly learn and use new applications and software
- Experience working with all levels of employees and management and ability to build and nurture strong relationships
- Effective interpersonal skills
- Dedication to high-quality customer service and exceptional employee experience
- Ability to work in a fast-paced environment and contribute to a high-performing team
- Strong integrity and confidentiality
- Ability to work independently with minimal supervision, with self-motivation and ownership
- Strong problem-solving, organizational, and planning skills with focus on accuracy and detail
- Ability to collaborate and communicate effectively with internal stakeholders
- Strong English verbal and written communication skills
- Bilingual English/Spanish is a plus
- Problem-solving ability and proven accuracy with detailed information
- Reliability, dependability, and flexibility
- Ability to work in front of a computer for long periods of time
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Employee Stock Ownership Program (ESOP)
- Individual stock ownership
- Paid vacation
- Paid sick leave
- Paid holidays
- Bereavement leave
- Employee assistance program
- Pre-tax flexible spending accounts
- Basic term life insurance and AD&D
- Business travel accident insurance
- Short- and long-term disability
- Financial wellness coaching
- Educational assistance
- Care.com membership
- ClassPass fitness membership
- DashPass delivery membership
- Additional term life insurance
- Long-term care insurance
- Critical illness insurance
- Accidental injury insurance
- Pet insurance
- Legal plan
- Identity theft protection
- Other voluntary benefit options
