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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SAP transactions and manufacturing systems support, with a strong focus on troubleshooting, documentation, and process validation. Capable of maintaining data accuracy and compliance while effectively communicating with stakeholders in a fast-paced manufacturing environment.
Highest-signal resume keywords
SAP Transactions SupportManufacturing Systems ExperienceTroubleshooting SkillsProcess ValidationInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAPERP SystemsManufacturing SystemsData ValidationProcess ComplianceProduction ExecutionMaterial TrackingIssue ResolutionDocumentationRoot Cause Analysis
Soft Skills
Attention to DetailCommunication SkillsRelationship BuildingProblem-SolvingTraining Support
Tools & Technologies
Shop Floor SystemsBarcode TrackingMES InterfacesSAP S/4HANAMiddleware
Industry Keywords
Manufacturing OperationsProduction EnvironmentGo-Live SupportHypercareTimber Manufacturing
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide dedicated systems support for manufacturing operations, including triage, escalation, and resolution of SAP and manufacturing systems issues
- Perform ad hoc travel to facilities for critical support, process validation, training, and go-live activities
- Resolve production order errors, material consumption variances, inventory mismatches, and other transactional issues
- Execute and support daily SAP transactions, manufacturing system activities, and related processes across production, materials, quality, maintenance, logistics, configuration, and reporting
- Support period-end readiness activities and standardized controls
- Support shop floor systems, production tracking tools, and facility-facing manufacturing applications integrating with SAP
- Validate end-to-end data flow across operational systems, SAP, and manufacturing systems
- Validate material movements and inventory balances; support master data maintenance
- Test and validate SAP enhancements, manufacturing system changes, and process improvements
- Document recurring issues, participate in root cause analysis, support process standardization, and identify automation opportunities
- Maintain standard operating procedures, issue logs, and knowledge documentation
- Support training materials and onboarding for plant users; capture lessons learned
- Build relationships with plant users, super users, and process owners
- Communicate issue status, impact, and resolution, escalating with sufficient detail
- Support connectivity among operational technology utilities, business technology teams, and external vendors
Requirements
What you’ll need- Bachelor’s degree in information systems, engineering, business, or a related field, or equivalent experience
- Minimum of two years of experience supporting manufacturing operations, ERP systems, SAP transactions, manufacturing systems, or related business systems in a production environment
- Familiarity with shop floor systems such as scanners, barcode tracking, or MES interfaces
- Demonstrated ability to troubleshoot transactional issues, document findings, follow escalation procedures, and communicate clearly with business and technical stakeholders
- Working knowledge of inventory movements, production execution, shop floor processes, or material tracking activities
- Strong attention to detail and ability to support data accuracy, process compliance, and issue resolution in a fast-paced manufacturing environment
- Strong troubleshooting, documentation, and communication skills
- Ability and willingness to travel to manufacturing facilities as needed for critical support, testing, training, go-live, or process validation activities
- Preferred: Experience with SAP S/4HANA in a manufacturing environment
- Preferred: Exposure to MES integration, middleware, or third-party shop floor tooling
- Preferred: Understanding of timber, engineered wood, or manufacturing processes and how shop floor activities connect to SAP and manufacturing systems
- Preferred: Experience supporting a go-live, hypercare, or transition to steady-state operations
Benefits
Comp & perks- Medical, dental, and vision insurance
- 401(k) with company matching
- Employee Stock Ownership Program (ESOP)
- Individual stock ownership
- Paid vacation
- Paid sick leave
- Paid holidays
- Bereavement leave
- Employee assistance program
- Pre-tax flexible spending accounts
- Basic term life insurance and AD&D
- Business travel accident insurance
- Short- and long-term disability
- Financial wellness coaching
- Educational assistance
- Care.com membership
- ClassPass fitness membership
- DashPass delivery membership
- Voluntary additional term life insurance
- Long-term care insurance
- Critical illness and accidental injury insurance
- Pet insurance
- Legal plan
- Identity theft protection
- Other voluntary benefit options
- Training in SAP configuration, manufacturing system support, and enhancement processes
- Ongoing mentorship from the Manager and SAP Analyst