Client Partner, Customer Success

Swoop

. Train and manage a book of business of NimbleRx pharmacy partners .

Posted 9/16/2026full-timeTempe • Arizona • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and partner success, with a strong ability to analyze performance data and translate insights into actionable recommendations. Proficient in understanding pharmacy workflows and utilizing technical product knowledge to enhance customer experience and drive revenue growth.

Highest-signal resume keywords

Account ManagementPartner SuccessData AnalysisNimbleRx WorkflowsSQL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance AnalysisTechnical Product FluencyAccount RetentionUpsellingDashboardsReporting Tools

Soft Skills

Excellent CommunicationPositive AttitudeRelationship Building

Tools & Technologies

SQLDashboardsReporting Tools

Industry Keywords

Pharmacy ExperienceCustomer ExperienceIntegration QuestionsOperational Opportunities

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Train and manage a book of business of NimbleRx pharmacy partners
Provide proactive solutions and recommend services/features to improve pharmacy revenue and performance
Serve as a product and technical advisor on NimbleRx workflows and integrations
Analyze partner performance data and translate insights into recommendations
Identify adoption, revenue, and operational opportunities
Understand pharmacists’ workflows, recurring issues, and product performance
Share potential adoption and growth opportunities with key decision-makers
Develop relationships with pharmacy owners and staff as the primary strategic point of contact
Own the customer experience through complex escalations
Partner with Support, Product, and Engineering to drive resolution
Translate pharmacy workflows and business needs into context for Product, Support, and Engineering
Stay updated on new features with Product and Engineering
Use dashboards, reporting tools, and SQL to understand account performance and identify actions

Requirements

What you’ll need

4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, or sales
A positive attitude and ability to work in a fast-paced, constantly evolving environment
Excellent verbal and written communication skills
Pharmacy experience highly preferred, but not required
A bachelor’s degree or equivalent experience
Technical product fluency
Ability to analyze partner performance, adoption, revenue, and operational data
Ability to understand NimbleRx workflows and integrations
Ability to guide partners through common integration questions
Ability to use dashboards, reporting tools, and SQL

Benefits

Comp & perks

Base salary plus commission
Professional growth opportunities
Continuous learning opportunities
Hybrid work arrangement