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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ITIL Change and Release Management, with a strong focus on process improvement, stakeholder engagement, and compliance within complex environments. Proficient in applying Continuous Integration and Continuous Deployment principles to enhance operational efficiency and service stability.
Highest-signal resume keywords
ITIL Change And Release ManagementContinuous Integration And Continuous DeploymentStakeholder EngagementChange Approval Board ManagementPerformance Evaluation Using SLAs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change Management PrinciplesRelease Management MethodologiesAutomation Of Change ProcessesRoot Cause AnalysisPerformance Metrics EvaluationDocumentation MaintenanceProcess BenchmarkingHealth And Safety ComplianceRegression PlanningWorkflow Optimization
Soft Skills
Excellent Communication SkillsProblem-Solving AbilityAdaptability And FlexibilityCollaboration And Team SupportInfluencing Stakeholders
Certifications & Qualifications
ITIL Certification At Practitioner Level Or Above
Industry Keywords
Oil And Gas IndustryInformation SystemsComplex EnvironmentsService StabilityContinuous Improvement Plan
About the role
Key responsibilities & impact- Maintain and develop change and release management processes.
- Balance project and programme needs with ongoing service stability for critical business applications, systems, and services.
- Engage stakeholders across the organisation to review change requests and act as a point of interaction and escalation for information requests, outages, and root cause analysis.
- Interact with third parties to ensure delivery expectations are met in alignment with process.
- Manage and maintain the Change Approval Board (CAB) schedule and cadence.
- Evaluate change and release performance using SLAs, Key Performance Indicators, Outcome Driven Metrics, and Objectives and Key Results.
- Increase automation and standardisation of change processes to reduce effort and errors and speed decision-making through workflows.
- Promote and support Continuous Integration and Continuous Deployment (CICD) principles within change and release management practices.
- Ensure change has the required planning, regression planning, testing, and communications.
- Ensure change management activities consider health and safety implications and comply with relevant regulations and company policies.
- Maintain comprehensive documentation and share best practices within the IS function.
- Chair and participate in the Change & Release Governance Group as required.
- Benchmark process maturity and align service improvements with a continuous improvement plan.
- Provide out-of-hours support via an on-call rota duty manager rota when required.
- Travel occasionally to other locations as required.
Requirements
What you’ll need- ITIL change and release management experience with a background in tailoring operating models, preferably within information systems or technology functions, in the oil and gas industry or similar complex environments.
- A recognised ITIL certification at Practitioner level or above is highly desirable.
- Strong understanding of change and release management principles, ethodologies, and tools, with the ability to apply them in an IS context.
- Excellent communication skills, with the ability to convey complex information clearly and influence stakeholders at all levels.
- Ability to analyse situations, identify potential problems, and develop effective solutions.
- Willingness to assist others and share expertise.
- High level of adaptability and flexibility, capable of managing multiple initiatives in a fast-paced and changing environment.
- Occasional travel to other locations may be required.
- May be required to provide out-of-hours support via an on-call rota duty manager rota.
Benefits
Comp & perks- Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
- Flexible working: Flexible work arrangements to support your work-life balance.
- Generous annual leave allowance
- Enhanced family friendly benefits
- Pension scheme
- Access to private health, well-being, and insurance schemes
- Equal opportunities employer
- Support for accessibility adjustments during the hiring process