Sword Group

Content Marketing Manager

• Create digital content, including short-form videos, visual assets, one-pagers and campaign materials
• Produce, edit and optimise video content using Canva, Clipchamp or similar tools
• Create, configure and maintain business-facing SharePoint sites and digital hubs using Microsoft 365 functionality
• Improve digital hubs through content updates, structure, navigation and user-focused design
• Coordinate, facilitate and deliver Microsoft 365 and SharePoint training sessions
• Support communication and engagement initiatives, including success stories, showcases, campaigns and IM Academy activities
• Liaise with leadership and cross-functional teams to gather input and support information sharing
• Track engagement and adoption across SharePoint and Viva Engage
• Provide insights and simple reporting on content performance and user behaviour
• Contribute to continuous improvement of digital communication practices and assets

Digital Content, Communications Coordinator

Business Development Rep

• Identify and pursue new business opportunities
• Develop and execute strategic business development sales plans to achieve revenue targets and business objectives
• Build and maintain strong relationships with prospective and existing clients
• Collaborate with internal teams to deliver outstanding customer experience through the sales cycle
• Conduct market research and stay updated on industry trends to identify potential opportunities and threats
• Represent the company at industry events, conferences, and networking opportunities

Business Development Manager

Project Manager

• Plan, coordinate, and deliver controlled migration of users, applications, collaboration services, infrastructure components, network services, and business data into a new enterprise target environment
• Work across multiple programme workstreams
• Ensure migrations are executed safely, efficiently, and with minimal disruption to business operations
• Manage complex migration waves
• Coordinate technical and business stakeholders
• Oversee cutover, service transition, Early Life Support (ELS), and operational readiness activities
• Provide migration leadership within complex, business-critical environments

Migration & Cutover Project Manager

Cloud Engineer

• Own the operational health, reliability, security and continual improvement of customer public cloud and hybrid cloud services
• Operate and maintain services across major public cloud platforms, including compute, storage, networking, identity, security, monitoring, backup and recovery
• Support hybrid cloud environments connecting public cloud services with on-premises datacentres, private cloud platforms, edge locations and legacy systems
• Manage technical dependencies between cloud platforms, virtualisation, operating systems, networks, identity services, databases and applications
• Apply and improve cloud governance controls, including policy, access management, configuration standards, compliance monitoring, resource classification and cost oversight
• Develop and maintain automation and infrastructure-as-code for deployment, configuration, validation, remediation, reporting and recurring operational tasks
• Act as senior technical escalation point for complex incidents, performance issues and service failures
• Identify root causes, recurring failures, configuration drift, capacity constraints and technical debt, then drive corrective and preventative action
• Plan and implement controlled platform changes, assessing security, resilience, interoperability, performance, cost, service impact and supportability
• Support onboarding and service transition by ensuring environments are documented, observable, recoverable, governed and ready for live managed service operation
• Provide technical leadership and mentoring across the engineering team

Senior Cloud Platform Engineer

Operations

• Lead the day-to-day operation and development of the Infrastructure and Cloud Platforms discipline
• Create clear ownership, visible priorities and consistent follow-through across multiple customer environments
• Lead Infrastructure Engineers and Cloud Platform Engineers across Managed Services and Co-Managed Services
• Translate Principal Engineer standards into clear expectations and consistent team behavior
• Manage individual and team performance through 1:1s, objectives, development plans, appraisals, coaching and action tracking
• Maintain skills and training matrices and address capability gaps through training, mentoring or recruitment
• Coordinate workload, service coverage, priorities and escalation across infrastructure and cloud platform services
• Ensure patching, maintenance, backup, capacity, lifecycle and vulnerability remediation commitments are owned and progressed
• Support onboarding and transition of new customers and services into live support
• Confirm engineers have the knowledge, access, monitoring, runbooks and escalation paths needed for operational responsibility
• Use service data, incident trends, problem records, observability insight and customer feedback to identify risks and improvements
• Identify out-of-scope work and escalate through appropriate operational or commercial routes
• Collaborate with Principal Engineers, Service Delivery, Architecture, Cyber, Automation, Commercial teams and customer stakeholders

Hybrid Cloud Operations Lead

Technical Program Manager

• Lead the Technical Operations function across digital workplace, infrastructure, cloud platforms, application support, integration and database services
• Own operational performance, service maturity, customer outcomes and delivery against agreed service commitments
• Manage grouped operational leads as one function and establish consistent standards for service ownership, observability, automation, escalation and continual improvement
• Use monitoring, observability, incident, problem and capacity data to assess service health and guide corrective action
• Reduce recurring incidents, alert noise and manual effort through improved runbooks, automation and standard operating practices
• Evidence service performance, operational risk and improvement progress through reporting, service reviews and outcome-based measures
• Own operational readiness for new customers, services and changes, including monitoring, knowledge, access, support models, escalation paths and acceptance criteria
• Coordinate patching, maintenance, lifecycle, capacity and vulnerability-remediation activity
• Identify project delivery, development activity, material change and out-of-scope demand requiring separate governance or commercial treatment
• Recruit, coach, develop and performance-manage Technical Operations leadership and engineering teams
• Direct workload, priorities, escalations and major-incident response
• Deliver reliable, high-quality technology services across the business

Technical Operations Manager

Systems Engineer

• Provide day-to-day operational support, administration and maintenance for customer systems platforms across on-premise and datacentre environments
• Monitor service health using alerts, logs, metrics and trend data to identify degradation early
• Investigate and resolve incidents across Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualisation, storage, backup and related services
• Manage incidents, service requests, changes and operational tasks against service commitments and customer priorities
• Support root-cause analysis and problem management, focusing on permanent fixes
• Carry out patching, configuration changes, vulnerability remediation, platform maintenance and operational housekeeping
• Support upgrades, migrations, hardware refreshes, decommissioning and transition of new environments into managed service support
• Identify opportunities to automate repetitive work, improve consistency and reduce operational risk
• Maintain technical documentation, standard operating procedures, knowledge articles and support records
• Work with service management, customer teams, suppliers and technical specialists to resolve issues across connected services
• Communicate clearly during incidents, changes and improvement activity, providing customers with evidence and context

Senior Systems Engineer

Engineer

• Take technical ownership of complex workplace incidents, service requests and escalations across endpoints, Microsoft 365, identity, collaboration platforms and meeting-room technology
• Lead corporate device provisioning and lifecycle activity, including device builds, Windows Autopilot deployment, Intune enrolment, rebuilds and customer-specific standards
• Administer and improve Microsoft 365, Intune, Entra ID, Exchange Online, Teams, Zoom, Windows, macOS, iOS and approved mobile device management platforms
• Configure and maintain endpoint compliance policies, application deployment, update rings, security baselines, enrolment settings and Conditional Access-related controls
• Diagnose and resolve secure email issues involving mailbox configuration, transport rules, message tracing, anti-phishing controls, spam filtering and quarantine handling
• Lead configuration, testing and improvement of hybrid meeting-room services, including Teams Rooms, Zoom Rooms, room accounts and audio-visual equipment
• Investigate recurring service problems, identify root causes, coordinate remediation and improve standards, runbooks and knowledge articles
• Use monitoring, device-management and service data to identify deployment failures, compliance drift, poor user-experience signals and emerging service risks
• Support workplace service transitions and onboarding by defining support boundaries, monitoring requirements, documentation, technical standards and escalation routes
• Coach Workplace Engineers and Junior Workplace Engineers
• Provide clear technical communication to customers and internal teams during incidents, changes, deployments and improvement activity

Senior Workplace Engineer

Administration

• Manage SA mailboxes, sales administration, renewals, accounts, orders, licensing, sales, and bookings
• Maintain streamlined business administration processes
• Produce quote requests within the 48-hour SLA
• Process orders within the 48-hour SLA
• Keep invoicing and accounts-related queries up to date
• Complete renewals two months in advance
• Update relevant spreadsheets throughout each stage of the SA process
• Handle booking emails and bill back expenses to customers when required
• Monitor the sales mailbox and forward important emails to relevant staff
• Keep licensing queries up to date and resolve them promptly
• Work with the Sales and Business Admin Team Leader on escalated concerns and queries
• Assess and implement initiatives to improve the SA function
• Assist the Sales & Business Admin Team and NOC as needed
• Assist with staff training when required

Sales and Business Administrator

Technical Project Manager

• Lead end-to-end delivery of multiple cyber security projects across IT and OT environments
• Lead planning, governance, execution, and reporting of cyber programmes and initiatives
• Coordinate internal teams, third-party vendors, and business stakeholders
• Support expansion and enhancement of enterprise cyber security services and capabilities
• Drive replacement and modernisation of cyber security technologies protecting industrial control systems and offshore operational assets
• Manage project risks, dependencies, budgets, schedules, and resource requirements
• Ensure change management and stakeholder engagement throughout project lifecycles
• Communicate and report clearly to senior leadership and programme sponsors
• Support compliance, security, and operational requirements across business and industrial environments

Cyber Project Manager – IT/OT

• Review OT environments, architectures and technical designs from a cyber security perspective
• Assess OT networks, connectivity, system interactions and data flows to identify potential security risks
• Carry out threat and vulnerability assessments across operational environments
• Support the design and implementation of technical security controls
• Configure and test security controls within OT environments
• Support firewall, network segmentation, secure configuration and monitoring activities
• Review technical solutions and provide security assurance throughout the delivery lifecycle
• Produce technical documentation, risk assessments and security assurance evidence
• Support technical solutions through governance, implementation and transition into operational use
• Collaborate with engineering, architecture, cyber security and operational teams to resolve technical challenges
• Engage with stakeholders to understand requirements and incorporate security considerations into technical solutions
• Contribute to continuous improvement of OT cyber security practices and ways of working

Senior OT Cyber Engineer

Business Analyst

• Manage Information Management and Document Control services, ensuring effective processes, standards and controls are maintained
• Support Asset Integrity and Process Safety through effective management, protection and assurance of process safety and business-critical information
• Provide direction and assurance regarding statutory legislation and Information Management compliance
• Control and maintain documents, drawings and registers to required quality and compliance standards
• Review information before filing and publication, ensuring quality and accurate categorisation
• Ensure activities comply with regulatory requirements, including NSTA obligations
• Maintain compliance with company procedures, standards and Information Management expectations
• Maintain and support the BMS performance management process and associated system
• Manage distribution and control of internal and external documentation
• Build working relationships with internal departments and external parties to ensure information is accurate, complete and appropriately managed
• Support management of structured and unstructured data for operational and business requirements
• Produce Document Control reports and track documents and drawings
• Coordinate Information Management assurance activities, including controlled hard-copy drawings
• Manage and assure document numbering across Asset and Functional teams
• Maintain document retention, retrieval, archiving and records management processes
• Identify opportunities to improve Information Management controls, processes, data quality and compliance

Senior Information Management Analyst

• Manage Information Management and Document Control services, ensuring effective processes, standards and controls are maintained
• Support Asset Integrity and Process Safety through effective management, protection and assurance of process safety and business-critical information
• Provide direction and assurance around compliance with statutory legislation and Information Management requirements
• Ensure documents, drawings and registers are controlled and maintained to required quality and compliance standards
• Review information before filing and publication, ensuring documentation meets company quality requirements and is accurately categorised
• Ensure activities comply with relevant regulatory requirements, including NSTA obligations
• Maintain compliance with company procedures, standards and Information Management expectations
• Maintain and support the BMS performance management process and associated system
• Manage distribution and control of internal and external documentation
• Build productive relationships with internal departments and external parties
• Support management of large volumes of structured and unstructured data
• Manage Document Control reports and tracking of documents and drawings
• Coordinate Information Management assurance activities, including controlled hard-copy drawings
• Manage and assure document numbering across Asset and Functional teams
• Maintain document retention, retrieval, archiving and records management processes
• Identify opportunities to strengthen controls, processes, data quality and compliance

Backend Engineer

• Architect and deliver solutions across Ansible Automation Platform and Red Hat Enterprise Linux engagements
• Produce high-quality design documentation to support solution delivery
• Work directly with client-facing consulting teams, infrastructure leads, security teams, and OT or regulated-environment stakeholders
• Translate client needs into practical, well-structured automation solutions supporting long-term delivery and operational resilience

Ansible Automation Platform Architect

Security Analyst

• Provide cyber assurance over the information security environment and ensure information assets, technologies, applications, systems, infrastructure, and processes are adequately protected
• Identify, evaluate, and report cybersecurity risks to information assets
• Articulate the impact of cybersecurity risks and threats to the Senior Manager, Global Cyber Operations, or delegate
• Support second-line assurance activities covering confidentiality, integrity, availability, safety, privacy, and information recovery in compliance with regulatory requirements
• Work with teams and third-party vendors to identify and assess third-party cyber risks
• Support Project, Operations, and IS Security teams in delivering secure, reliable, and safe IS operations
• Define IS security requirements for systems and solutions across vendors, project teams, and the wider IS team
• Research and provide security solutions for complex application and systems integrations
• Support the full lifecycle of security tools and services design, development, and operation
• Build peer relationships across IS and business functions
• Follow governance mechanisms to establish and monitor effective controls
• Support regulatory and statutory compliance requirements
• Complete cyber risk assessments, including third-party suppliers
• Apply threat modelling principles to complex system and solution designs and identify mitigations
• Support, monitor, and recommend improvements to the cyber incident management process
• Provide input and support to operational cybersecurity projects

Digital Content, Communications Coordinator

Business Development Manager

Migration & Cutover Project Manager

Senior Cloud Platform Engineer

Hybrid Cloud Operations Lead

Technical Operations Manager

Senior Systems Engineer

Senior Workplace Engineer

Sales and Business Administrator

Cyber Project Manager – IT/OT

Senior OT Cyber Engineer

Senior Information Management Analyst

Senior Information Management Analyst

Ansible Automation Platform Architect

Cyber Security Analyst