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Hybrid Cloud Operations Lead
Sword Group. Lead the day-to-day operation and development of the Infrastructure and Cloud Platforms discipline .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading infrastructure and cloud platform teams, with a strong focus on operational excellence, team performance management, and service delivery across managed services environments. Proficient in translating technical standards into actionable operational practices while ensuring continuous improvement and risk management.
Highest-signal resume keywords
Infrastructure Team LeadershipCloud Platform ManagementService Management PracticesPerformance ManagementOperational Risk Assessment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hybrid Cloud TechnologiesPublic Cloud TechnologiesVirtualisation TechnologiesVMwareNutanixOperational DisciplinesIncident ManagementProblem ManagementChange ManagementCapacity Management
Soft Skills
CoachingMentoringCollaborationCommunicationPerformance Management
Tools & Technologies
Observability ToolsService-Health DataMonitoring ToolsRunbooks
Industry Keywords
Managed ServicesCo-Managed ServicesService TransitionContinual ImprovementCustomer Onboarding
Tech Stack
Tools & technologiesCloudVMware
About the role
Key responsibilities & impact- Lead the day-to-day operation and development of the Infrastructure and Cloud Platforms discipline
- Create clear ownership, visible priorities and consistent follow-through across multiple customer environments
- Lead Infrastructure Engineers and Cloud Platform Engineers across Managed Services and Co-Managed Services
- Translate Principal Engineer standards into clear expectations and consistent team behavior
- Manage individual and team performance through 1:1s, objectives, development plans, appraisals, coaching and action tracking
- Maintain skills and training matrices and address capability gaps through training, mentoring or recruitment
- Coordinate workload, service coverage, priorities and escalation across infrastructure and cloud platform services
- Ensure patching, maintenance, backup, capacity, lifecycle and vulnerability remediation commitments are owned and progressed
- Support onboarding and transition of new customers and services into live support
- Confirm engineers have the knowledge, access, monitoring, runbooks and escalation paths needed for operational responsibility
- Use service data, incident trends, problem records, observability insight and customer feedback to identify risks and improvements
- Identify out-of-scope work and escalate through appropriate operational or commercial routes
- Collaborate with Principal Engineers, Service Delivery, Architecture, Cyber, Automation, Commercial teams and customer stakeholders
Requirements
What you’ll need- Proven experience leading infrastructure, cloud platform or technical operations teams within Managed Services or Co-Managed Services environments
- Strong working knowledge of hybrid cloud, public cloud and virtualisation technologies, including VMware and Nutanix
- Good understanding of operational disciplines across compute, storage, networking, backup, monitoring, availability, capacity, lifecycle and resilience
- Ability to turn technical standards defined by Principal Engineers, architects or other technical authorities into consistent operational delivery
- Direct people-management experience covering 1:1s, objective setting, appraisals, coaching, performance management and career development
- Experience assessing team capability, maintaining skills and training matrices, and converting identified gaps into practical development plans
- Strong knowledge of service-management practices, including incident, problem, change, request, capacity, service transition and continual improvement
- Ability to coordinate patching, maintenance, backup assurance, vulnerability remediation, lifecycle and capacity activities across multiple customer environments
- Experience using observability, service-health data, incident trends and customer feedback to identify operational risks and improvement priorities
- Commercial and operational awareness covering workload planning, customer onboarding, scope control, contract commitments, service boundaries and operational risk
Benefits
Comp & perks- Personalised career development plan customised to goals and aspirations
- Learning and development opportunities
- Flexible work arrangements
- Generous annual leave allowance
- Enhanced family friendly benefits
- Pension scheme
- Private health schemes
- Well-being schemes
- Insurance schemes
- Employee assistance programme
- Discounted cash plan
- Equal opportunities and inclusive workplace
- Support for accessibility adjustments during the hiring process