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Senior Systems Engineer
Sword Group. Provide day-to-day operational support, administration and maintenance for customer systems platforms across on-premise and datacentre environments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in supporting systems infrastructure, with a strong focus on Windows Server, Active Directory, and virtualization technologies. Proficient in incident management, automation, and maintaining operational excellence within ITIL-aligned environments.
Highest-signal resume keywords
Windows Server SupportActive Directory ManagementITIL Foundation CertificationAutomation Scripting (PowerShell, Bash, Python)Incident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems Infrastructure SupportVirtualization TechnologiesStorage ManagementBackup and RecoveryConfiguration ManagementTroubleshootingPatchingRoot-Cause AnalysisService MonitoringOperational Documentation
Soft Skills
Clear CommunicationProblem-SolvingCollaboration
Tools & Technologies
Observability ToolsMonitoring ToolsService Management Platforms
Certifications & Qualifications
ITIL FoundationSystems Engineering CertificationVirtualization CertificationBackup CertificationSecurity Certification
Industry Keywords
Managed ServicesOutsourced ITDatacentre ServicesIncident Management ProcessesService Request Management
Tech Stack
Tools & technologiesDNSLinuxPython
About the role
Key responsibilities & impact- Provide day-to-day operational support, administration and maintenance for customer systems platforms across on-premise and datacentre environments
- Monitor service health using alerts, logs, metrics and trend data to identify degradation early
- Investigate and resolve incidents across Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualisation, storage, backup and related services
- Manage incidents, service requests, changes and operational tasks against service commitments and customer priorities
- Support root-cause analysis and problem management, focusing on permanent fixes
- Carry out patching, configuration changes, vulnerability remediation, platform maintenance and operational housekeeping
- Support upgrades, migrations, hardware refreshes, decommissioning and transition of new environments into managed service support
- Identify opportunities to automate repetitive work, improve consistency and reduce operational risk
- Maintain technical documentation, standard operating procedures, knowledge articles and support records
- Work with service management, customer teams, suppliers and technical specialists to resolve issues across connected services
- Communicate clearly during incidents, changes and improvement activity, providing customers with evidence and context
Requirements
What you’ll need- At least five years’ experience supporting systems infrastructure within an enterprise, managed services or outsourced IT environment
- Relevant certifications across systems engineering, virtualisation, storage, backup, identity, security or automation
- ITIL Foundation or equivalent service-management qualification where appropriate
- Strong operational knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy and core datacentre services
- Strong technical knowledge of on-premises and datacentre services, including server platforms, virtualisation, storage, backup, identity and core infrastructure technologies
- Proven experience supporting Windows and/or Linux server environments, including configuration, troubleshooting, patching, hardening and lifecycle management
- Experience operating enterprise virtualisation, storage, backup and recovery platforms
- Understanding of availability, capacity, resilience and recovery requirements
- Strong diagnostic capability across compute, storage, networking, backup, identity and application dependency layers
- Experience working within an ITIL-aligned managed service environment across incident, problem, change, service request and knowledge-management processes
- Ability to use observability, monitoring and service data to assess platform health, identify risk, improve alert quality and reduce recurring operational noise
- Experience creating automation and scripts using PowerShell, Bash, Python or vendor tooling
- Ability to act as a senior escalation point, produce clear operational documentation, guide customers and engineering teams, manage supplier escalations, and support service onboarding and operational readiness
Benefits
Comp & perks- Personalised career development plan customised to individual goals and aspirations
- Learning and development opportunities
- Flexible work arrangements
- Generous annual leave allowance
- Enhanced family friendly benefits
- Pension scheme
- Private health schemes
- Well-being schemes
- Insurance schemes
- Employee assistance programme
- Discounted cash plan
- Equal opportunities employer
- Support for accessibility adjustments during the hiring process