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Senior Workplace Engineer
Sword Group. Take technical ownership of complex workplace incidents, service requests and escalations across endpoints, Microsoft 365, identity, collaboration platforms and meeting-room technology .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft 365 administration, endpoint management, and secure email administration, with a strong focus on device provisioning, compliance policies, and hybrid meeting-room services. Proven ability to lead investigations, coach engineers, and communicate technical information effectively.
Highest-signal resume keywords
Microsoft 365 AdministrationEndpoint ManagementDevice ProvisioningSecure Email AdministrationHybrid Meeting-Room Services
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft IntuneWindows AutopilotEntra IDExchange OnlineTeamsMacOSIOSApplication DeploymentCompliance PoliciesSecurity Baselines
Soft Skills
Technical CommunicationCoachingProblem-SolvingEscalation HandlingCustomer-Facing Skills
Tools & Technologies
ZoomApple Business ManagerJamfAudio-Visual EquipmentMonitoring Tools
Certifications & Qualifications
Relevant Technical Certifications
Industry Keywords
Workplace EngineeringManaged Workplace ServicesEnterprise IT OperationsITIL Service ManagementConditional Access
Tech Stack
Tools & technologiesiOSJamfMacOS
About the role
Key responsibilities & impact- Take technical ownership of complex workplace incidents, service requests and escalations across endpoints, Microsoft 365, identity, collaboration platforms and meeting-room technology
- Lead corporate device provisioning and lifecycle activity, including device builds, Windows Autopilot deployment, Intune enrolment, rebuilds and customer-specific standards
- Administer and improve Microsoft 365, Intune, Entra ID, Exchange Online, Teams, Zoom, Windows, macOS, iOS and approved mobile device management platforms
- Configure and maintain endpoint compliance policies, application deployment, update rings, security baselines, enrolment settings and Conditional Access-related controls
- Diagnose and resolve secure email issues involving mailbox configuration, transport rules, message tracing, anti-phishing controls, spam filtering and quarantine handling
- Lead configuration, testing and improvement of hybrid meeting-room services, including Teams Rooms, Zoom Rooms, room accounts and audio-visual equipment
- Investigate recurring service problems, identify root causes, coordinate remediation and improve standards, runbooks and knowledge articles
- Use monitoring, device-management and service data to identify deployment failures, compliance drift, poor user-experience signals and emerging service risks
- Support workplace service transitions and onboarding by defining support boundaries, monitoring requirements, documentation, technical standards and escalation routes
- Coach Workplace Engineers and Junior Workplace Engineers
- Provide clear technical communication to customers and internal teams during incidents, changes, deployments and improvement activity
Requirements
What you’ll need- Five or more years of experience in workplace engineering, endpoint support, Microsoft 365 administration, managed workplace services or enterprise IT operations
- Relevant technical certifications, or equivalent practical experience
- Knowledge of Microsoft 365 administration, Microsoft Intune, Entra ID, Windows 10/11, Windows Autopilot, Teams and Exchange Online
- Experience managing device enrolment, corporate device provisioning, configuration profiles, compliance policies, update controls, security baselines and application deployment
- Working knowledge of macOS, iOS, Apple Business Manager, Jamf or comparable mobile device management platforms
- Capability in secure email administration, including mailbox management, transport rules, message tracing, anti-phishing controls, spam filtering and quarantine handling
- Experience supporting Teams Rooms, Zoom Rooms, room accounts, audio-visual equipment and hybrid meeting-room services
- Ability to lead complex investigations across endpoints, identity, Microsoft 365, applications and collaboration platforms
- Knowledge of MFA, Conditional Access, endpoint protection and patching
- Ability to apply ITIL-aligned service management practices
- Ability to maintain reliable technical documentation and runbooks
- Ability to deliver controlled service improvements and coach less-experienced engineers
- Experience in a customer-facing managed service or enterprise operational environment
- Comfortable handling escalations, making evidence-based technical decisions and explaining risks or options clearly
Benefits
Comp & perks- Personalised career development plan customised to individual goals and aspirations
- Learning and development opportunities
- Flexible work arrangements
- Generous annual leave allowance
- Enhanced family friendly benefits
- Pension scheme
- Private health schemes
- Well-being schemes
- Insurance schemes
- Employee assistance programme
- Discounted cash plan
- Equal opportunities and inclusive workplace
- Support for accessibility adjustments during the hiring process