Customer Support Specialist

Synack, Inc.

. Support execution of client assessment deliverables, including reporting, configurations, scheduling, and related details .

Posted 11/9/2026full-timeRemote • United StatesJunior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting and problem-solving skills while effectively managing client assessments and inquiries. Proficient in using customer support tools and collaborating with technical teams to ensure timely resolutions.

Highest-signal resume keywords

Troubleshooting SkillsCustomer Support ExperienceIssue Management SystemsAttention To DetailCollaboration Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vulnerability ManagementSQL QueriesNetworking ProtocolsCloud-Hosted ConfigurationsScripting

Soft Skills

Problem-Solving SkillsProactive MindsetCommunication SkillsOrganizational SkillsMultitasking Ability

Tools & Technologies

ZendeskJiraSalesforce

Industry Keywords

CVECISACVSS

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Support execution of client assessment deliverables, including reporting, configurations, scheduling, and related details
Troubleshoot issues reported by clients, internal teams, and Synack Red Team members
Monitor support queues and ensure timely resolution of inquiries and issues
Monitor service level objectives across a broad client portfolio and make timely decisions to support successful assessments
Escalate issues and partner with technical teams for resolution
Provide rotating coverage for holidays, public holidays, and bank holidays

Requirements

What you’ll need

1-2 years’ experience in a customer support function ideal; opportunity to grow in a support role
Strong troubleshooting and problem-solving skills
Proactive mindset and readiness to take initiative on tasks
Communication and organizational skills
Collaboration skills to work across technical teams, relationship managers, and related teams
Strong attention to detail and ability to move fast and multitask
Prior use of customer support and issue management systems/tools such as Zendesk, Jira, and/or Salesforce a plus
Knowledge of vulnerability management (CVE, CISA, CVSS) a plus
Familiarity with common networking protocols and configuration, cloud-hosted configurations, scripting, and SQL queries a plus
Must be a US citizen
Must operate within the Mountain or Pacific Time Zone
Required to cover one weekend day every week; schedule will be Tuesday–Saturday or Sunday–Thursday

Benefits

Comp & perks

Compensation package may include equity and benefits
Rotating coverage for holidays/public holidays/bank holidays